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Posted: Sun Aug 17, 2008 4:57 pm Red Flush Casino - *A MUST READ BY ALL CC MEMEBERS*
Hello Everyone,
I would like to start off before I tell you my story that if you have not opened or played at RED FLUSH Casino yet, then after you read this email it should convince you to!
I have been a depositing member at Red Flush for a few months now. (Thanks to Casino Crush) or I might have never found this amazing casino. I have deposited my share there and never really winning much to talk about, Well probably I did win a few here and there but never found the cash out button LOL. I continue playing there as it is an updated Microgaming Casino with good bonuses and not to mention VIP can be earned (at least I get some of my $$ back).
My story starts Friday evening when I tried to make a deposit to the casino with my preferred method a Mastercard Gift Card (i buy these gifts for myself LOL) and for some reason the casino rejected the deposit. I went to the website and found that Red Flush had been paid but their system had not accepted the payment. (Don't let this discourage you from playing) I had called Red Flush and spoke with a CSR and he was very helpful and promised that he would look into it and call me back. I had received a phone call back from Phillip ( now I know he is the VIP Manager for Red Flush) I was flattered. He explained that some times the system times out and the funds are somewhere in a holding area ( i dont understand all that stuff) but he offered me a free bonus so I could still play that evening. I was impressed! I then received an email from not long after stating that unfortunately it was the weekend and the banking manager would not be in until Monday so they could accept the deposit manually. Phillip then added in the email that he had topped up my Loyalty points so I could play again.. ( how wonderful is that? ) I truly believe that Red Flush support especially Phillip had done all he possibly could do for me at that point and it was just to wait until Monday to have the funds in my casino account.
Today is Sunday and I received an email from the CC processor stating that my enquiry showed that is was a simple error just as Phillip had explained. I called Support at Red Flush to advise them of what I had just learned. I had asked to speak to Phillip as I did not want to repeat the whole process again, I was told he was off today but my message would be passed on to him and he would get back to me. Ten minutes later my phone rang......... It was the same customer support that I was just speaking to and he asked me to hold as he Phillip wanted to talk to me. This VIP manager was calling me from his home on his day off ( this just went above and beyond any customer service I have ever experienced in the last 6 years or so since I have been playing at online casinos ) It was a reassuring conversation from the VIP manager telling me that the situation would be corrected in about 15 hours. I am still shocked as to how wonderful the support is at RED FLUSH.
We all know that we cannot win all the time, we play for entertainment and the hopes of winning big one day. In the meantime I will continue to play at RED FLUSH as I know that whatever problem big or small it will be looked after efficiently and professionally. I do not know of any other online casino that has went above and beyond like they have.
KUDOS TO RED FLUSH!
Hugs,
Monica
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but I have had great experiences with Red Flushs CS...they truly are a fantastic casino...
I wish I could play at Red Flush but since it is microgaming I won't be able to because I am a banned state. Everygame is the only mico that I know of that lets all states play.
