Royal Apollo - 26 Jan 2010

$30 new player sign up chip
20x playthrough

hi....I just downloaded and installed royal apollo casino and opened real playerr account but when i went to cashier there was no $30 nd signup chip... there wasn't even one for $21 like it said on the banner i used so could someone please tell me how you get this? thank you...

Hi,


Msdnkydow I would contact support


SC

Just refresh the cashier and it should be there.

Thanks petie55 and SisterCrush

i would suggest waiting a bit and refreshing as Petie says and if it's not there in about an hour then contact support and ask.

Unfortunately, some people are in the Rival system as not eligible for bonuses but sometimes support will change this but please remember to be polite, patient and courteous to support staff as they are governed by rules set by the casino

Thanks
Geno/CC

hi just went to live chat,first received 10.00 then received an email for free 21.00 went back to live chat and got free 21.00 heres the livechat____________info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 20seconds. An operator will be with you shortly.
info: You are now chatting with 'Liz'
Liz: Welcome to Royal Apollo Casino Live Support. How may I assist you?
tschinke: hello i just downloaded and received a free 10.00 but i received an email from you _____________Dear Mr. troy, You just received a ?/$21 FREE* No Deposit Bonus*. (Players playing in Rand currency are eligible for R210). You can claim your bonus in the cashier. We hope you enjoy playing at Royal Apollo. You are also entitled to an exclusive 150% up to ?/$200 Free Bonus on your first deposit*. To make a deposit all you need to do is follow 2 simple steps: Go to the Cashier and Claim your first deposit bonus promotion. Please note that in order to play with a promotion you must claim your promotion before making a deposit. Choose one of our available deposit methods and get 15% - 25% extra bonus on top of your first deposit bonus. This bonus will be available to you once you complete the wagering on your first deposit bonus.
Liz: May I have your Login name and email address please?
tschinke: tschinke troyboysch@msn.com
Liz: Is there a specific question I can help you with?
tschinke: yes i just downloaded and free promo for 30.00 wasn't in my accont i was told by live chat is was for 10.00 then i received this email go claim free 21 in casher for downloading and its not there
Liz: I have added the $21 to your account.
tschinke: ty
Liz: You are very welcome.
ty_________________Troy

Thanks for all the help fellow crushers ... how do you refresh the cashier? this is a new one for me ... thank you all again and gl everyone...

thank you bobb.i just downloaded and had to go to support cause bonus was not in cashiers cage and the bonus is for $10.00 not 21.00 or 30.00 that's what i was told in support anyways.good luck e1

I think I am going to wait til all the kinks are worked out lol thanks for the info

I signed up today and in the cashier was a nd for $21 np thanks CC

I signed up and the $21 was in the promotion section ready to claim. Got it with no problem.

When I signed up, I had to contact live chat. No waiting and I got the $21 right away.