THIS IS WHAT HAPPENED TO MY STEP-DAUGHTER, AND IT IS NOT THE ONLY INSTANCE OF THIS THIEVERY TO HAVE HAPPENED IN THE PAST WEEK (I READ ABOUT THE SAME THING HAPPENING TO A MEMEBER OF ANOTHER FORUM. BOYCOTT VIP LOUNGE!!!!!!
SHE CREATED AN ACCOUNT AT VIP LOUNGE (FROM MY COMPUTER, NOT KNOWING I ALREADY HAD AN ACCOUNT BECAUSE I'D UNINSTALLED IT), SHE REDEEMED A $99 FREE CHIP, PLAYED PINOCCHIO AND HIT FOR OVER $800 ON ONE ROLL DURING A FREE SPIN, WENT TO CRAZY VEGAS, AND PLAYED FOR A WHILE, THEN ALL OF A SUDDEN HER BALANCE WENT FROM OVER $600 TO $84!! SHE CHECKED THE TRANSACTIONS HISTORY, AND LO AND BEHOLD! THERE WAS A MANAGER'S WITHDRAWAL FOR $583!! WHEN SHE CONTACTED LIVE CHAT, HERE IS WHAT TRANSPIRED:
Chat start time Dec 5, 2008 7:44:29 AM EST
Chat end time Dec 5, 2008 7:47:01 AM EST
Duration (actual chatting time) 00:02:32
Operator Mike
Chat Transcript
info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
info: Thank you for using our LiveChat Service. This is 'Mike'. How can I help you?
Mike: Welcome to VIP Lounge Casino, how may I assist you today?
LuvsAngels: Hi Mike, why did this happen?: 12/5/2008 7:30:40 AM Coupon Reversal Withdrawal Approved! ($573.95) 12/5/2008 7:30:40 AM Coupon Reversal Withdrawal Requested ($573.95)
LuvsAngels: I didn't request any withdrawal
Mike: yo dont have to worry is an error system
Mike: is nothing in your accoun
Mike: account*
LuvsAngels: will it go back into my account>
LuvsAngels: no, there's $84
Mike: Thank you for choosing the VIP Lounge Casino. If there is anything else that we can help you with, please let us know. Have a great day and good luck!
info: Chat session has ended. This may have been a technical error.
She then logged on to live chat again, and this was the rude, ignorant, and deceitful response she got from the thieves:
Chat start time Dec 5, 2008 7:49:40 AM EST
Chat end time Dec 5, 2008 7:56:09 AM EST
Duration (actual chatting time) 00:06:28
Operator Mike
Chat Transcript
info: A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
info: Thank you for using our LiveChat Service. This is 'Mike'. How can I help you?
Mike: Welcome to VIP Lounge Casino, how may I assist you today?
LuvsAngels: I was talking to you, then you were gone!
LuvsAngels: what about the $583?
LuvsAngels: Mike?
Mike: For future reference you can not redeem any free chips, free bonus or free promos on a row.
Mike: and as far as I see you have multiple accounts
Mike: and redemptions of free chips in a row
Mike: without deposit
LuvsAngels: No, I don't.
Mike: let me show you
LuvsAngels: I'm using my step=mom's computer
LuvsAngels: is that wrong?
Mike: this account under
Mike: your information username : viploni
Mike: 11/11/2008 9:29:33 PM 2171395 Coupon redeemed MONSTER75
Mike: $75.00
Mike: 311/4/2008 10:12:41 AM 2130533 Coupon redeemed APPREC100
Mike: $100.00
LuvsAngels: that would be my mom
Mike: 10/4/2008 4:03:58 PM 1971274 Coupon redeemed CHECKIT75
Mike: $75.00
Mike: free chips redemption only entitle per computer per household,
LuvsAngels: But again, I just opened an account
Mike: really
Mike: sorry
LuvsAngels: I didn't know that
Mike: the money was removed
Mike: now you know
Mike: ]play the $ 84
Mike: and next transaction need to be a deposit
Mike: Thank you for choosing the VIP Lounge Casino. If there is anything else that we can help you with, please let us know. Have a great day and good luck!
LuvsAngels: The horror stories I heard ARE true
info: Chat session has ended. This may have been a technical error.
NOW, I UNDERSTAND THE CASINOS WANTING TO PROTECT THEMSELVES FROM BONUS ABUSERS, BUT, I ASK YOU, IF SHE HAD CREATED THE ACCOUNT ON HER OWN COMPUTER, FROM HER MOM'S HOUSE, WHAT RIGHT WOULD THEY HAVE HAD TO STEAL HER WINNINGS? NONE! NONE WHATSOEVER!
I CAN'T BELIEVE I DEPOSITED AND LOST OVER TEN GRAND AT THIS WORTHLESS P.O.S. SITE! TELL EVERYONE YOU KNOW NOT TO DEPOSIT AT THIS SITE EVER!!!!!!
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Posted: Thu Dec 11, 2008 6:14 pm
