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I went to Live Chat to ask if I could cashout any of my winnings. They simply said no I would not be able to do that. My balance was at $300, so I went back to play off the balance just for kicks. When I went to a game, it said that my balance was zero. I htouhgt that was odd, so I logged in again, well tried to, and got the message that I wasn't allowed to log in. I think that is totally uncalled for! I don't quite understand it. I said thank you when they told me no, why do they have to be like that?!
I don't have a duplicate accountand I would guess that I used 2 coupons in a row, but they approved it! Now they lock me out!
I am not sure I should post this here or not. I just want people to know what kind of casino they are dealing with.
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So, it's not just me.....
Thank You for the input. Now I know it is not just me thinks they suck.
On my Birthday I felt like I was in a Twilight Zone.
Well ....at least GoldenArch casino gave me $20 bonus twice on my Birthday....and the took it back ......twice.
See, after finished talking to my pal Mark T. I went to play my $20 bonus at Golden Arch.... OOps balance 4c. Support guy Brian creditted another $20. Played 3 spins on the slot and had to leave. Came back 6 hours later... guess what....my balance is back to 4c.
And that is not the funny (not a hehe funny) the manager Alex ( i think ) told me that it never happened :
[Alex] The account I have here shows no activity and no bonus.
So I coppied the whole transcript of my chat with Brian and in it he clearly said:
[Brian] Henry, I've just put another 20.00 in the account for you/
Hmmm..... Ok now.....Do You think Alex recreditted the same bonus for a third time?
NOT
He said that Brian would have never added that $20 to my account simply because he, Alex, would have never allowed him to.
I know this was a little off topic , but that was just to explain why I felt like I was in a TWILIGHT ZONE on my B-Day.
Thanks for the patience,
Henry
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