Beware of the Factory you can chip in but you can't chip out

Im just going to give real quick to the point leaving out small stuff with this so here it is. My mom has been a loyal player with The Jackpot Factory for over 2years. She won $2600.00 in Feb. Still has not been paid, been promise several dates and she has been very nice about the entire thing. I would of snapped at this point. Oh yea she has deposited over $25000.00 into this place. And has cashed out only a fraction of the deposits. Which means nothing I know but the thought just pisses you off. Anyway I want to share with you all the emails that have been sent to explain why they have not sent the money to her. I am not sure how I am going to do this but I guess I will past the words from emails to this as a reply. Im new at it so here goes nothin

PLEASE NOTE THIS ISSUE HAS SINCE BEEN RESOLVED...

Thank you for contacting The VIP Lounge customer service regarding your
withdrawal status.
Kindly note that the remaining 7 working days means that your withdrawal should be in your bank account on April 3rd.
We understand your frustration, however this matter is out of our hands and we can only hope that youâ€™ll receive your withdrawal as soon as possible without any further delays.
_____________________________________________________________
As you know, the processing company that we’re working
with has been trying to get your funds back to you through
ACH and has been unsuccessful due to banking regulations
in the US.
As such, we have decided to reverse your withdrawal back into
your account. This will reflect in your account within 24 hours.
This move enables you to receive your funds, by using one of the
following easy options:
1) Click2Pay or EcoCard. These are our preferred banking methods.
2) Check. This option can take up to 12 business days.
I do understand that this situation is not the best situation, but please bear
with us and know that we are doing all we can to return your money in a timely manner.
Remember, if you have any questions about which option is right for you, feel free to contact our VIP Support Team today.
Once again, I apologize for the delays and thank you in advance for your patience.
Best regards,
Kate Morgan
_____________________________________________________________
Thank you for getting back at as here at The VIP Lounge about your latest withdrawal.
Please be advised, as per your below email, the answer you received was regarding your latest withdrawal of $2600.40 requested on April 5th. Our financial processor works Monday - Friday and will not be working during the Easter Holiday. Therefore your withdrawal will only be sent for processing on April 9th.
In regards to your comments about your withdrawal of February, we are sorry for the inconvenience. There is nothing we can do about it at the moment but casino management is working on the issue to find a resolution as soon as possible. Please be assured however, that you will definitely receive your funds.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Tali
_____________________________________________________________
Thank you for contacting The VIP Lounge about your withdrawal.
Kindly note that we have not received a further update regarding the withdrawals from February. Within a week we should have further information from the casino management to confirm that all withdrawals were processed successfully.
In addition, as you were informed, the estimated time for the arrival of your withdrawal by check is in up to a week.
We are sorry to hear about the posts in the casino forums. Kindly note that the delays on the February ACH withdrawals are due to the new laws passed within the United States. Our financial department was forced to completely change the way they processed withdrawals for American players.
Both our financial department and The Jackpot Factory Group management are closely monitoring the February withdrawals and we will make sure that all our players receive their funds.
_____________________________________________________________

Thank you for contacting The VIP Lounge about your withdrawal.
Kindly be advised that the status of your withdrawal was showing as â€˜confiscationâ€™ because it was temporarily held till April 12, 2007 when our management has confirmed that your withdrawal was sent by check and should take 2-3 weeks to arrive.
I hope that you will enjoy you winnings and your future gaming at our casino.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Ilan
_____________________________________________________________
Thank you for taking the time to contact us at the VIP Lounge Support about your check.
Please note that you should indeed receive your check by Friday, May 6th. We appreciate your patience during this process. Please note that your check has been sent to you via Regular Mail. In case you have not received your funds by tomorrow, please inform us and we will gladly look in to this matter further for you.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Angel
_____________________________________________________________
Thank you for contacting The VIP Lounge with your comments.
We are sorry to hear that you have not received your withdrawal yet, and apologize for the inconvenience this is causing you.
Please be advised that this is out of our hands now. Your withdrawal has left our financial department and processor, and was sent to the bank the processor is using. This bank is now freezing the withdrawal, since they realized it was sent from an online gambling merchant.
Some players have already received their withdrawals from February, but those that haven't should receive it once this issue is resolved.
We do not know exactly how long this will take, but our casino management and our financial department are doing everything possible to resolve this and send our players their withdrawals, and as soon as there is any update you will be contacted by email.
We apologize for this delay, and thank you for your ongoing patience.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Galit
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Thank you for taking the time to contact us at the VIP Lounge Casino Customer Service regarding your withdrawal.
I am really sorry the way you feel about processing of your withdrawal.
I know how exasperating this has been for you and I am deeply sorry that it has taken so long to straighten out the problem of our US playersâ€™ withdrawals. Unfortunately, with the current US online gambling issues, many â€“ if not all â€“ online casinos that continue to offer online casino excitement to American players are going through hard times as they try to pay their players wins.
While we make every effort to keep our service levels at the high standards you have enjoyed so far, certain matters are beyond our control.
Unfortunately, we are unable to transfer your funds to your EcoCard account since they were already sent to the bank, which keeps them on hold. We can only hope at the moment that this problem will be resolved in the shortest time and all our US players will get their money in full.
Please be also assured that only your February withdrawal was affected by this crisis. All your future withdrawals will be processed in a usual way and within timeframe you used to.
In the meanwhile, we are looking for your patience and understanding.
_____________________________________________________________
Dear Catherine,
Thank you for contacting The VIP Lounge Support regarding your recent withdrawal.
From our records, I can see that your withdrawal for $2,600.40 was sent to you by check, regular mail on April 12th.
Please note that withdrawals sent by regular mail may take up to 21 working days to reach you. As of now, today is the 20th day from the day the check was sent you. Please allow another working days to pass (Meaning the last day the check should reach you is Tuesday) and if you still do not receive your check, please contact us and we will gladly assist you further.
Your continued patience with us is very much appreciated and we do understand your frustration and concern on this matter. We will contact you shortly just as soon as we have additional updates regarding your withdrawal. Thank you for your understanding.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Ariel

You make the call!!!!!!!!!!!!!!

Posted: Sat May 12, 2007 4:59 pm (No subject)

What a run-around !!!

You'd think your mom was the first american to withdraw via check since they changed the laws!!!

I don't much care for this group myself! AND we all know nothing takes 21 days to mail... I'm sure your mom will get her check, BUT be forewarned, the post mark likely prove them liars... The same thing hapened to me at Big Dollar.... they tell you it's been set out, then a week later you're told that that's when accounting approved it and sent it to their processor, and on and on... whatever!

my "free" advice: for the lies you've already been told, and for those you won't know about until you see the postmark and date on the check ... trash em' now, air your "those lying bastards !!" before it arrives, so when it finally comes, which I'm sure she will, she'll enjoy it more !!

Congratulations to your mom !

Thank you for contacting the Jackpot Factory Casino Group regarding your motherâ€™s withdrawals.
I am sorry to hear that you are disappointed with the delay in processing your motherâ€™s withdrawal and any inconvenience this may have caused your family.
I also apologize for the confusing or conflicting information you have been receiving from us earlier. The reason for this is that the information about withdrawals processed to US banks frequently and the fact the bankâ€™s decision could not be anticipated.
However, let me assure you that our Casino Management is making its utmost efforts to find the best way to solve this matter as quickly as possible. The Jackpot Factory will stand behind all of our players' withdrawals and your mother will receive her money in full.
In addition, I would like to remind you that our casino is currently operating for over 7 years. This would not be possible without timely payments to all of our players. Also, I am sure that any other withdrawals that a member of your family may have made in the past were fully processed and can attest to the same fact - our casino pays out winnings.
_____________________________________________________________
Thank you for contacting The Jackpot Factory Group with your comments.
As you are aware we do not appreciate the offensive language you used in your email and find it distasteful and unpleasant. Please refrain from using such language in future correspondence, otherwise we will be unable to assist you and will be forced to close any accounts you have with us.
I am sorry to hear that you are frustrated about the February withdrawal situation, but as I am sure you also know this whole situation is a direct result of the new laws passed within the United States. The bottom line is that processing withdrawals to American residents is not as easy as it was prior to these new laws.
The Jackpot Factory financial department completed their required procedures for the February withdrawals and sent the funds on to the processor. The processor then released the funds to the relevant banks, instructing them to pay these withdrawals. It was only after much investigation, that our financial department discovered the bank had frozen the funds.
The main setback is that, since the funds are not with our financial department or processor, they are no longer deemed under The Jackpot Factory Group possession. Otherwise the funds would have been immediately reversed back to the casino for all the affected players to successfully withdraw a second time.
Our casino management is personally involved and is doing everything they can to make sure that our players receive their February withdrawals.
While we are also upset with this situation, we have nothing to hide. This issue is no secret and our casino group spokesman, David Brickman, has addressed this issue publicly on many respected forums. The Jackpot Factory Group is known for its integrity and reliability and we all worked very hard to achieve this status. We do not wish to compromise this status and are working very hard to make sure that we can still hold true to it in an honorable way.
We will continue to do everything in our power to make sure that each and every player waiting for their February withdrawals will receive their funds and will not back down until this issue is resolved.
On a more positive note, we know that all withdrawals processed after February have gone through with no further problems
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And I might add that I have not been sending them the most pleasant emails. But my mom has been too kind to them if you ask me. They just told her what they could to buy them time.

Just let me know if I am breaking any laws of this forum. I am only trying to make sure that this don't happen to other people. We are just peasants to these giants and I feel this is why they treat us the way they do. I am not talking about all of them but you know who you are

Posted: Sun May 13, 2007 12:07 am (No subject)

ummm....wow

have you spoken to your bank manager concerning the frozen money........and if it IS actually frozen?

just a thought

Not only did they pay the $2600.00 into eco card today they added an extra $200.00 bonus without a playthrough to cashout. Yes I said it a 100% free $200.00 extra. Can anyone out there match that?? Yep I feel like a jerk for all I said, but at least my mom can finally be happy.

Posted: Wed May 16, 2007 3:29 am (No subject)

Wow!!! Good for your mom!! $200 bonus is a nice compensation for all the trouble..

Posted: Wed May 16, 2007 3:32 am Jackpot Factory 100% awesome saticfaction

After all the confusion from all the emails and phone calls which were very missleading, explaining why the money was not paid since Feb. Today they have not only paid the $2600.00 winnings. They added an extra $200.00 making it a total of $2800.00.

I am sorry if I made a big deal out of all this but I could not think of any other way to get some action. I feel we are so helpless to all this online gambling. People have no real say to such giants when it comes down to it.

What I am trying to say I guess is that I apologize to the Jackpot Factory for any harm my posts may have caused, and would like to mention that not only did they put up with us they made it all right and then some. I can't think of any casino out there that would just give you $200.00 cash without a playthrough for withdrawl. So is there a way to give them a little shout out for how good they were in making a real bad thing turn out to be real good? Im sure people would love to know about this!

Posted: Thu Oct 25, 2007 5:07 am SO J FACTORY WHAT? WATH?

Juice - v. to juice something

Do the casinos juice us? Or do we juice the casinos? I couldn't get the withrawal function to even work so I gave up once. You must be a current depositor in order to get the birthday bonus at some casinos. No matter how many thousands may have been deposited. However there are times when customer support is very top notch as in comparison to say a lucky nugget here or a maple tree there or any microgaming [color=#BF0040]live [/color]support. So take some salt with your grains this post was as neutral as they get politically casino like.

Posted: Thu Oct 25, 2007 6:30 am Re: SO J FACTORY WHAT? WATH?

Posted: Thu Oct 25, 2007 11:07 am (No subject)

I'm moving this to Archive as this is a very old topic now.,.

Thanks for your contributions to this topic everyone Smile