If you didn't receive this bonus you are lucky!!
I did receive the bonus. Loved the site - the games were great - customer service was great. Than I won a JackPot . ''
Laughing
The Terms and Conditions read :
Terms and Conditions For Each Vote
Each Vote $25.00 USD
Standard Bonus rules apply
20x (Twenty Times) rollover maximum cash-in $70.00 USD.
*Black Jack, Roulette, Baccarat, Pai Gow, Poker, Craps and Video Poker will NOT count towards meeting the wagering requirements.
Any winnings made from the bonus may be cashed-in but the bonus itself cannot.
Per the accounting department I needed to play through $1500 bafore I withdrew any funds. Ok - made sense, $500 for each $25 chip. Which would mean I should be able to withdraw $70 per $25 chip - right? ''
Well, I got to withdraw $70 total. No explanation why I couldn't withdraw the max for each chip since I had to play through $500 for each chip.
''
When I inquired about this specific topic via email I received a response saying: ANOTHER FAST PAYOUT (sorry they used caps) -
A correct payment was sent to your neteller account for $70. Their site says 2 days payout - took 5 days and 10 phone calls - I guess fast but not what they promise.
So I called them because I didn't understand & just wanted to know for future reference what I was misunderstanding with the promotion. I always get a different person even though I ask for the account person who emailed me the response. So, I say, "I would like to understand your terms and conditions for promotions" - read them the Terms from the email they sent me. And the person explains that for ever bonus chip, you can withdraw the maximum after you meet the play through requirements for that chip. If I receive three (3) different bonus chips I can withdraw the maximum per chip, thus if I win I can withdraw three (3) times once for each chip.
When I say ok, can you look at my acccount and help me with the withdrawal request that I believe was done incorrect. They say well I will need to have accounting call you back because they need to do that. I understand that - so I leave my information and wait - and wait - and wait, but I never get a call back.
''
I will say that the customer support is very friendly. polite, and appear helpful. And "free" bonus money is per the casinos discretion.
I Just wanted to say BEWARE - if you win from a bonus - they may be pleasent and appear helpful - but you may never get paid what their terms say.
pndci@yahoo.com