Roxy Palace/ In My Acct 15-Feb-2008

sisters
CC Best Buddy

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Joined: 12 Jul 2004
Posts: 15282
Location: Ottawa, Ontario, Canada

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Posted: Fri Feb 15, 2008 5:00 pm
Roxy Palace/ In My Acct

Hi,

Just received the following email from Roxy Palace...They gave me 25.00 FREEBIE...

Check your emails/accts for $$'s

Good Luck,

sisters

Dear Sarah,

In order to improve the benefits offered to our loyal players, we have recently made a change to our Loyalty system whereby in order to qualify for a certain player grade, you need to earn the following number of Points in the previous month:

Platinum 7,500 + per month
Gold 2 500 - 7 499 per month
Silver 500 - 2 499 per month
Member 0 - 499 per month

Our player status Upgrading is performed automatically, while downgrading decisions are performed on the 1st day of every month. Downgrading should only be by 1 tier per month, should you not be reaching the required number of points to maintain that grade.

Unfortunately there has been a glitch in the system and you may have noticed that on the 1st of February, your grade was dropped more than 1 tier.

We have corrected this, and your current, correct grade has been restored. You will not be negatively affected in any way, and the points you would have earned through your play at the casino have been calculated as per your correct grade.

To apologise for this inconvenience, we have credited 25€/$ onto your casino account.

We sincerely apologise for any inconvenience this error may have caused.

Should you have any queries in this regard, you can contact our customer service centre, on the following contact numbers:

General Support support@roxypalace.com

United Kingdom 0800-731-4292
Israel 1-800-945-1603
Netherlands 0800 022 4147
Hong Kong 800-90-1710
Australia 1-800-150-804
Italy 800-871-918
Canada 1-866-509-1827
France 0-800-90-1998
Germany 0800-181-5879
Portugal 800-827-003

Yours sincerely,

Management
Roxy Palace Online Casino
www.roxypalace.com

_________________

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