Gender:
Joined: 26 Jan 2004
Posts: 12518
Location: Pittsburgh, PA, USA 2000 0 0
Posted: Thu Mar 24, 2011 1:56 pm Review of ROYAL SANDS CASINO RTG
I WILL NOT deposit here again and I do not recommend this CASINO.
SINCE I DO NOT RECOMMEND THEM I WILL NOT PUT THEIR BANNERS IN THIS REVIEW. Because they are required here they are
Royal Sands Casino is an online casino that uses the Real Time Gaming (RTG) software.
All of the RTG games are offered including slots, poker, roulette and more.
However my experience and the experience of others has not been good. In researching this casino I have found the following statement: ( I have copied and pasted it as to not miss the point)
Warning: Please be advised that The Royal Sands is currently placed on LCB’s Warning List. Negligent conduct in regards to players and their affiliates have made them a disreputable choice in online casinos. It has now become our responsibility in the best interest of our members, to dissuade from any other further participation with Royal Sands. Reasons include voiding wins and unjustifiable long wait periods for withdrawals. We regret that until such improper business practice is resolved, they will stay on the Warning List until further notice.
It is owned by a company in Cyprus.
The methods for deposit include the following: American Express, UseMyWallet, Mastercard, NETeller, Visa, Click2Pay, MoneyLineWallet, eltronic Check, Western Union Money Gram, EcoCard, By phone and Wire transfers.. Am not sure of the withdrawal methods [ It seems they don’t really pay out] They use the USA currency as well as the English language.
They offer what they call a PLAYERS CLUB REWARDS PROGRAM. This is an automatic program which gives you a reward at the end of the week on all your losses.
1st Depost up to 3500.00
2nd - 11th Deposit 200%
ALL USA
**1ST DEPOSIT DISCLAIMER**
Casinos sometimes change their 1st Deposit Offer, therefore the 1st deposit in this review may NOT be currently available.
I like my usual RTG games such as Rain Dance, Sea Captain and Count Spectacular.
They do have 24/7 support which includes live and telephone support.
I deposited $20 so I could do a review on this casnio.
Date Transaction Amount
3/11/2011 10:19:53 PM Coupon '2MAR320 ' redeemed $64.00
3/11/2011 10:19:53 PM DF-QuickTender Deposit Approved! $20.00
3/11/2011 10:19:53 PM DF-QuickTender Deposit Requested $20.00
3/11/2011 10:18:59 PM Coupon '2MAR320' requested
Within 10 minutes I got a pop-up which said I should contact Live Support or Call the casino or my account would be locked! The following is my CHAT
(I can't get it to copy so I will type it in)
You are chatting with 'Customer Service'
CS Hi this is Marie, To be able to serve you better, we would like to connect you with the right department, May we know what we can help you with as of the moment?
ME I got a message that said I was to contact live support within 3 minutes of my acount would be locked
CS May I have your user name please?
ME username
CS And may we know if this would be an account uner cleopatrs or royal sands
ME royal sands
CS Our system has generated a response requesting us to confirm your address and phone number, Credit card security and identity theft are high priorites for us. Would it be okay to give you a phone call now at your landline number to verify your account details?
ME yes
CS my telephone #
ME yes
CS Okay passing your details to our verification team. One moment please
ME OK
CS I will be right with you
ME am I ok to play now
CS Yup, please close the chat session now.
The Telephone support called me and the connection was terrible and I had a heard time hearing them. I guess I did right because I was permitted to continue playing. I have never had this experience with any other casino. If I deposited why should they lock my account???? This has made me very uncomfortable with depositing and playing at this casino or it’s sister casino to Cleopatra's Palace Casino. I recall when I played at that one I didn’t even have a chance to deposit. While playing on their promotion to try the casino I hit a big jackpot and my account was immediately locked. I did not realize when downloading Royal Sands that it was a sister.
I have since researched it on line and have found much negativity about both of these Casinos. There is much discussion that they never pay any winners, since I did not try to cash out I have nothing to say about this.
I WILL NOT deposit here again and I do not recommend this CASINO.
SINCE I DO NOT RECOMMEND THEM I WILL NOT PUT THEIR BANNERS IN THIS REVIEW.
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