I Think Ive Been Screwed

6 months ago, I ordered a series on DVD from (what I thought was) a respectable, professional site.... https://www.allmyfavoriteshows.com/

Idiot that I am, I could have got the same series (Queer As Folk - all seasons) $20 cheaper from eBay, but thought that this site would be more professional. I got it a week or so later, but found that they were (I think) pirated copies, and many of them didn't play. I paid about AU$200 . Anyway, I sent an email the day I received them, and I was told the damaged discs would be replaced.

Long long long story a little shorter.....it is now well over 5 months since my first complaint, and I have still not gotten any replacements. I have emailed them, and they always say "That is on order, you will receive it within 2 weeks". But they have now stopped replying my emails.....and I haven't gotten rude or anything like that!! Live help keep saying that it is on order and it will be 2 weeks. But after over 5 months, I am sick of waiting. It took me a long time to save that money as i am a single mother of 3 whose ex-husband is a wanker and pays nothing, and I want to see the show....especially since I paid so much!!!

Last time i spoke to someone in live help, they said that it will be sent out on the 7th Sep....but I still hadnt received the email saying it had been sent, so I went to goto live help, but I cannot access their site anymore.

Anyway, my question is.....is there anywhere I can complain about this? Or because it is all online, am I screwed? I have copies of all emails and live chats.......but dunno what to do with them

ANY HELP PLEASE???

You might be able to get some help if you contact the Better Business Beureu. You can find out how to contact them if you google them. Best of luck!!

rob

thanks, Ill give it a go