If I remember correctly I got two e-mails. The 1st was an automated response that they'd received my request and that customer service was looking into query, blajh blah blah. The 2nd one came while I was playing with kids and gettimg them ready for bed, so I don't know exactly, but not longer than a few hours.
The easiest way to tell if they approved bonus would be to login and see if credits are waiting for you.
Otherwise, the only little clue without translation would be to look for a sentence structure indicating that the verb is positve rather than negative Example:
I love to play...
Je t'adore jouer.
I am not a moose...
Je ne suis pas un moose.
The rule always applies-if I will not, cannot, have not, did not... there will always be a: NE verb PAS. If I did, will, have, can...there will only be a SUBJECT followed by a VERB. Examples...je suis (I am), nous avons (we have), etc.
Hope I didn't just make it worse! Good Luck-Shelli 