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Posted: Tue Mar 20, 2007 7:29 am new amended T & C at Vegas Partner group SUCK
I have been A depositor at the vegas Partner Group Casino's . I recently camr across an incident that I was NOT HAPPY about. Here is the last chat I had with the tec support
Gavin: Welcome to the Casino Support Desk. How can I help you?
cat: hi gavin
Gavin: Hello Cat,
cat: i chatted with tec support this a.m. about my dep match from earlier this week. they ssaid to check back around now. in a sec i'll give u my acct info
cat: well maybe
Gavin: which casino are you playing at?
cat: tccr05238294
cat: us
Gavin: thank you
cat: i had trouble finding my acct # for a min
Gavin: no problem
Gavin: I have reviewed your account
Gavin: and have you received a bonus on any of our other casino's on Vegas Partner Lounge.
Gavin: ?
cat: dep bonus?
cat: i have played at other affilated casinos yes. but for us casino i did the promo plus dep 30.00
cat: i also have deposited in affilated casinos. not just do promo's I did dep.
Gavin: On Vegas Partner Lounge the Terms & Conditions have been amended
Gavin: It states: Once a player has claimed the First Deposit/ Match Bonus promotion at this casino, he/she is ineligible to claim it at any other Vegas Partner Lounge Casino.(Unless Invited)
cat: so. if i am first time dep. say in sun vegas. then I can't go to u.s.casino and make a dep. and not be able to get dep match?
Gavin: yes, you will receive the ongoing bonus
cat: the tec i spoke to this a.m. I beliebe his name is Karl. said i am good to go . just waiting basically. i did have a copy of the chat sent to my email if u like i can open it and copy and paste the convo.?
cat: the ongoing bonus? for each sister casino? the dep. options
cat: info: Please wait for a site operator to respond. info: You are now chatting with 'Karl' Karl: Welcome to the Casino Support Desk. How can I help you? cat: hi Karl would u check on my 1st dep. bonus match. It was dep last week cat: tccr05238294 cat: the first couple of times i chcked with casino. said software updates where being done. Then the last time i spoke with tec support. The tec. said I was suspended due to some kind of bonus abuse I think. And I have not done so? cat: I feel that needs to be re thought.. cat: are u still there? Karl: yes cat: But i played the one promo. And had a dep for 30.00 Karl: One moment while I check my records please. cat: thanks Karl: You are not suspended cat: cool cat: and dep match? Karl: Thank you for your patience. I will be with you shortly. cat: no problem Karl: We would like to apologize for the delay we have experienced a technical problem during the past 13 hours. Our IT team has just informed us that they did locate the problem and have requested assistance from our second line IT support. This might however take an estimated 12 hours to resolve. We hope to have all bonuses credited by this time. Karl: cat: so it is still likely that i will receive my 1 st dep. bonus? and if yes. on 30.00 what would i expect to see cat: and there isn't any other way to receive credit until system software resolved? Karl: Yes $30 Karl: Unfortunately not cat: ok. well thats still good news , because last check. i was suspended.? and to know i still have something to look forward too. This is awsome. so if i checked back this evening . more then likely it will be there? cat: and thanks so much for ur help Karl. have a wonderful rest of ur work day Karl: It has been a pleasure to assist. Please do not hesitate to contact us again with any queries you may have. Enjoy the rest of your day. cat: thanks... byby
Gavin: Karl, must have just checked only your Casino US account, therefore he mistakenly informed you
cat: so i won't see my first time dep match at u.s casino?
Gavin: Unfortunately, no
cat: man. that bites.. well thanks for ur time Gavin. But this is really disapointing news and doesn't make me really motivated to want to play at the group. seriously. I know it's has nothing to do with you? as a matter of fact most all tec support has been helpful. But the casinos them selves. truthfully. i haven't experienced the kind of play I have had at other competeors, and the new rules suck.
cat: so i'll wish u a good night? or day. and chances are I won't have the pleasure of ur awsome tec support. due too i feel i will not be playing at the group. byby
Gavin: I am sorry for the inconvenience caused
Gavin: It's been a pleasure assisting you
cat: no problem not ur fault. but i think the group might want to rethink this amended thing. especally if more players quite?
cat: byby
