I'm impressed with Customer Service there at Lake Palace already.
I downloaded and registered yesterday afternoon and still hadn't received the $15 in my account so I emailed to ask if I was supposed to do something else to qualify.
Not more than 15 minutes later I had a response.
"Dear Player
Thank you for the mail.
Please note, the casino apologies for the delay in crediting
the new account with the $15 no deposit bonus. Due to the large
volumes of accounts to be credited it is taking a bit longer than
anticipated to credited the account BUT the accounts will be credited
in the next few hours.
All bonuses given at the casino carry a restriction when cashing out the
winnings from the bonus:
* Wager the bonus 15 times
* To meet the wager you can ONLY play in Slot, Keno, Reddog, Poker Pursuit.
If a previous family member, person using the same computer or if you have received
this $15 bonus before then you will not be able to redeem the $15 bonus.
Please see the terms and conditions for more information on this.
Kind Regards
Brad
Support "
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