Casino Rewards Live Chat - Not Helpful Argggggghhhhhhh

Ok been playing at Musichall for the past 2 days with no problems then a few hours ago the casino lost connection and i have not been able to get back on.Tried my lucky Emperor casino and the same problem but i can access my other casino accounts eg sloto, grand mondial etc.

here is my session with live support about 5 minutes ago.
Do they just not listen or something,its so frustrating.....

Please wait for an operator to respond.

You are now chatting with salomé.

salomé: Welcome to the CR Helpdesk Live Chat service. How can I help you?

salomé: what is your problem ?

Melanie Taylor: I was just checking if there was a server problem with the casinos as i have tried to connect to musichall and lucky emperor and both say failed to establish a server connection.i am not having this problem with any other casinos tho. thanks

salomé: did you see an error message ?

Melanie Taylor: after clicking on connect it tries to load then says failed to connect to the server on both those casinos.

salomé: ok I'm connected and there is no problem

salomé: Sorry to hear that you are experiencing connection problems. The problem you are experiencing may be caused by your Internet Service Provider (ISP). In order to resolve the problem, please close the casino software and re-open it after 10 - 15 minutes. If the problem persists, please contact your ISP.

salomé: We would also like to advise you to close any other applications you may be running concurrently with the casino software. Running other software while attempting to log onto the casino software has been known to produce some unpredictable errors and slowdowns. The kinds of software that cause problems include anti-virus programs, MP3 players, Word Processors etc. Please close all other applications and programs except your Internet connection before attempting to run the casino software.

salomé: The issue you are experiencing with loading the casino games usually occur as a result of an interruption in your internet connection during installation. All you have to do is shut down the casino software and then reopen it. Please note that you need to shut down the software completely, you cannot simply log out.

Melanie Taylor: ok so what could be my problem, i have been playing at Musichall all day for about 8 hours and it suddenly lost connection and i can't get back into it.

Melanie Taylor: i have shut it down restarted my comp, reset my network adapter, tried everything

salomé: yes it's probably a problem with your connection

salomé: internet connection

salomé: because there is no problem on the server right now

Melanie Taylor: but i can log into all my other casino accounts accept the casino rewards ones. my connection is 100% ive checked all that

salomé: I'm sorry but try to do that

Melanie Taylor: try to do what,i have done everything you suggest above and its still the same.

salomé: so It's a problem with your connection

Melanie Taylor: it can't be i can log into all my other casino accounts just not musichall and luckyemperor

Oh Mel! I just know that steam is coming out your ears! It would be mine too!

There is not much worse then that broken record reversal of blame that is combined with a "I don't hear a word you are saying because I am not listening" response!

Oh my! Oh dear! What shall we do? Have you tried again just minutes ago?

I think this may be a case where I should point Geno in your direction here to at least get his advice.

Okay?

Sure wish I could help more. I WILL try getting in at that casino myself.

Bye for now and good luck! [Stay calm and cool!]

Lol Royal thanks for your advise, i did get back into my account after a few hours but not by doing anything different, this is why i think there may have been a problem on there side.

All sorted now so i have calmed down but they are useless when trying to sort issues out. They just use automated sentences stored on their comp and then get confused when they are asked something to which non of their automated sentences can answer, cuz they have to then think for themselves lol.

LOL mel glad you made it back in but im confused you think those people really "think"? that right there is funny ! ok all joking aside glad you got it sorted out !
shawn