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paulajardine

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PostPosted: Sat Sep 19, 2009 8:02 pm    Wild Vegas and Cool Cat CAsino $70 No Deposit
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Wild Vegas Casino Wild Vegas Casino Wild Vegas Casino Cool Cat Casino Cool Cat Casino

Get $70 Free at wild Vegas and Cool Cat Casino

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Not sure of the T&C's

Goodluck.


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deanb32

Penny Crusher

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Joined: 25 Sep 2009

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PostPosted: Fri Sep 25, 2009 9:12 pm    -
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I played through the massive playthrough, this casino asked me to fax over my passport and info, which i did, then i withdrew the $140 max allowed, 2 days later I am told I have multiple accounts and multiple chip uses so it was withdrawn. Load of rubbish, I do not and have not. I was just about to deposit.. Here is the conversation I had with the rep. Of Coarse IF I DEPOSIT ALL WILL BE OK, all he wanted was me to deposit after just knocking me out of $140

A site operator will be with you momentarily. Please be reminded, in order to ensure your future deposits and withdrawals are processed efficiently, it is very important to verify that we have your current personal information updated in our system along with any documentation necessary for withdrawals. Thank you for your cooperation.
Thank you for using our LiveChat Service. This is 'Damian'. How can I help you?
Damian: Hello, Welcome to Coolcat Casino!
deanb32: Hi, can you tell me why my withdrawal was withdrawn, i played through the playthrough
Damian: We are in the process of verifying all account information, may I please have your current phone number, full address and email to update your account.
deanb32: ************
Damian: thank you
Damian: one moment
deanb32: I sent in emails with my passport and letters
deanb32: the lady i spoke to last night said it was ok and today its been withdrawn and declined.
Damian: Reason: Multiple free chips redeemed.
Damian: on multiple accounts
deanb32: I dont have multiple accounts ? Thats my first free chip
deanb32: I'm glad this has happened because i was just about to deposit £80 into my account, I would have been devistated if this had been my own money.
Damian: if you deposit there will be no problem
Damian: multiple free chips is the reason for the withdrawal to be denied
Damian: Redemption of free chip is only entitled to one account per person, per family, per household or per computer. Players having received more than one free chip in the same account or over multiple accounts will have all winnings forfeited and removed from their account. If a Player continues to proceed abusing of the free chip program, they will be completely banned from the casino
Damian: but you wont have a proble
Damian: problem*
Damian: if you deposit money it to your account
deanb32: If you have lived up to the deal on the free chip this would not be happening. Multiple free chips ?? why do u offer them then. please close my account I will not be playing again.
Damian: What happen is that the marketing dept don’t have access to the customers accounts only to the data base that is to protect our customers privacy
deanb32: I am so happy i never deposited, you should pay me just for managing to get through the very steep playthrough. Please just close the account
Damian: I'm really sorry you feel this way however the promotions are sent in order to be used between deposits only one free chip in between
deanb32: perhaps u should not send them without this fact in big black bold letters.
Damian: it is required to read and agree the rules in order to create an account and this free chips rules are stated on the website and are the same rules you needed to agree in order to create the account
deanb32: its so hard to find a RTG casino that actually pays out, I was so happy last night I was just about to deposit probably more than i won so i am grateful for that, but still close the account.
Damian: I understand you may have overlook this information, never the less it has been always there, now if you want you can continue playing with us by making a deposit
Damian: I can offer you a nice deposit bonus you can use and your cash out options will be active again
deanb32: no thankyou.
Damian: it will be a non restriction bonus
deanb32: no thankyou.
Damian: meaning no playthrough no max cash out
deanb32: i wish to self exclude myself from playing here, please close account.
Damian: ok i already send the request to my supervisor
Damian: the account is close
deanb32: thanks
Damian: welocme
Damian: welcome*


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sengel

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PostPosted: Fri Sep 25, 2009 10:30 pm    -
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im sorry that it happened to you too, they did it to me for over 2 grand and i had like a 4,500 playthrough. Free chips are so unfree i dont want to start cussing, im sorry again i do feel for you steven


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deanb32

Penny Crusher

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Gender: Gender:Male

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PostPosted: Sat Sep 26, 2009 10:02 pm    -
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They all the same cirrus, club player, prism. I thought they was better but obviously not. It must be all RTG casinos, they shouldnt be aloud to do it, its unfair. All they interested in is you depositing then if you win they still steal your cash.

Aint there some sort of place people can go and make a complaint about these casinos ?

They should be stopped, they wouldnt get away with it if they was in the UK, the law would have em !!


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