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crushadmin

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PostPosted: Fri Sep 29, 2023 10:48 am    Slotastic Casino Slots Tourney October 2023 CASCRUSH1023SL
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Dear Crushers,

IMPORTANT UPDATE 18TH OCTOBER 2023: WE HAVE BEEN ADVISED THERE IS A PROBLEM WITH THIS TOURNAMENT AND SO IF YOU ARE UNABLE TO GET IN - THEN PLEASE WAIT UNTIL NEXT MONTH'S TOURNAMENT. IT IS TOO LATE TO MAKE A REPLACEMENT ONE. APOLOGIES FOR ANY DISAPPOINTMENT.

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Good luck everyone and Happy Gaming Always!

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Last edited by crushadmin on Tue Oct 31, 2023 2:31 pm; edited 2 times in total
Teramanujuan

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PostPosted: Thu Oct 05, 2023 8:01 pm    -
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There seems to be a problem with the game. When it loads there is the message that you do not have enough funds to play and gives an option to deposit. When canceled the game doesn't load and the tournament trophy icon is in the corner showing 0 time and no ranking. The rest of the screen is black.
I tried reloading several times and also refunded the game and reentered with the same results.

Teramanujuan


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pattie2

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PostPosted: Fri Oct 13, 2023 8:38 pm    -
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same problem here

thought it was just me

can't open up tourney

please help

thank you

pattie2

crushadmin

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PostPosted: Sat Oct 14, 2023 2:32 pm    -
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Hello,

Thanks for letting me know ....

Sorry I'm unable to check this one myself but I will report the problem to our contact. (This has now been done - today)

As it is the weekend, I don't think there will be a reply before Monday.

As soon as I hear anything back I will be sure to let you know Smile

Many thanks
Geno/CC

PS. If any others have managed to play successfully OR are having the same problem -- please post a reply here Smile Many thanks Smile


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PostPosted: Sat Oct 14, 2023 3:13 pm    -
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there looks like one person got to play

don't know how he got in

keep us posted

thank you

crushadmin

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PostPosted: Tue Oct 17, 2023 1:37 pm    -
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Dear Crushers,

I've received an update and apparently it seems there was some kind of temporary glitch.

Please try again and if you are still having problems - let me know.

I will need you to send me your player login id (via PM only - and ONCE only please) - please put Slotastic October tourney problem in the PM subject line Smile

Anyone who has got it working now - please can you also post so we can see ? Smile

Good luck everyone Smile

Geno/CC


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PostPosted: Tue Oct 17, 2023 2:33 pm    -
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hi

still same problem

can't get in

pattie2

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PostPosted: Wed Oct 18, 2023 1:56 am    -
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I tried to log in to see if i could get in but i forgot password and after 30 mins online waiting for support i gave up ... worst customer service ever. Sad Good luck Smile


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crushadmin

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PostPosted: Wed Oct 18, 2023 9:28 am    -
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Dear Crushers,

I'm sorry to say that after another conversation with our contact that there does seem to be a problem with this tournament (maybe that game in a tournament) and so if you are able to play - great - but if not - then you should wait until next month's tournament - there is too little time to set up a new one and this would be unfair on anyone that has been able to take part.

Shirlsplay,
I have mentioned the problem you had with getting a password reset and lack of Live Chat support - I can only suggested you try contacting them by their support email (from their website). I have asked them to find your account and send you a password reset by email but this may need to come from you directly from your registered email account for your Slotastic account.

Thanks
Geno/CC


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