Geno - 23 Jan 2009

ok i down load through your link, so i think no problem ive played here for a month or 2 ive deposited over a 1000.00 dollars i can't claim my promos i go to live chat ill i ever hear is i fowared to casino maeger sic of the bull want some ancers i like these slots for some reason but if im promised a promo a free 7 or a 20% deposet bonus or like today 150% deposit bonus why do i have this crepe on evey rival casino devinchies gold -!expletive!- me no irish luck is be nice if i diddnt have a problem tired of being -!expletive!- with yea im from the usa so -!expletive!- ME right had it heres the poo ancer i get note the time info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. The average wait is 22seconds. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 2. An operator will be with you shortly.
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. An operator will be with you shortly.
info: You are now chatting with 'Albert'
Albert: Welcome to Irish Luck Casino Live Support. How may I assist you?
you: how come i have promotions until i go to cashier then itn tells me promotions coming soon i got an email saying 50% promo ill i get is promo can't be claimed? all i want to know is why im unable to claim or get any bonus here ty
Albert: May I have your Login name and email address please?
you:
you: ive deposited more than 1000.00 dollars i dont want to hear i well send it to casino maneger anymore never hear poo
Albert: One moment please.
you: casino maniger dont do his work or dont care about people and loyal custermers want an ancer now
Albert: Are you referring to our "150% Casino Explorer Bonus! For next 48 hours only!!" bonus promotion?
you: i tried that yes and nota plus i tried 20% deposited bonus go to cashier and ill i see is promos coming soon ever since i started playing here my promos are never in cashier to claim
Albert: One moment please.
you: or it says promo cannot be claimed
you: yes i know i have to claim before i dep[osit but never get them
you: sorry for being upset with you but tired of being pusshed aside
Albert: Are you receiving some kind of error message?
you: every time gives a # but when i try to go to support i get logged off
you: you say error logg off then back in
Albert: One moment please.
you: im sic of this ill i want to do is be treated like my money matters and i am welcome to play not just to give you money
Albert: Please try this: Go to "Start" button, then click "run". and then enter "cleanmgr"
Albert: and clear (check): downloaded program files, temporary internet files and the temporary files.
Albert: Then press ok and say "yes" to performing these actions. Then try running the Casino again.
Albert: Then please try to claim your promotion once again.
you: got blacked out again your not helping here
you: casino closed
you: please help
you: why does casino close every time i try to claiom promo
you: then i never get help
Albert: Your account looks fine. We are not receiving any error message or issues related to this account.
you: why is the promos on front cover then when i go to cashier says promos coming soon lions slots no problem absolkute devinchies gold all fine but i get -!expletive!- every time i play here
Albert: We will have to recommend you to please uninstall this casino software and try to download and install a new copy.
Albert: Please remember to save your account details.
you: yea wat ever thax for nota spend my money else where and i will post this at every casino forum i know ty for nothing

Ray: Welcome to Irish Luck Casino Live Support. How may I assist you?
you: can a maniger call me please
Ray: May I have your Login name and email address please?
you: im tired of doing this like to talk to someone please
you:
Ray: One moment please.
Ray: Thank you for holding.
Ray: Please note that management is only reachable by email. Is there anything I can assist you with?
you: sorry for being a prick but i ask and ask been asking since before christmas why am i not able to claim bonuses always told my ? well be fowarted to managment but never hear anything why r loyal custermers treated like poo all i nwant is my deposit bonuses tht i nnever got i claim i hear ill foward it ive deositd a lot dont want to be treated like poo
you: no ancer from u either huh
Ray: I see that your account is in good standing.
Ray: Is this regarding your Irishluck casino accoun?
you: so why can't i claim my bonuses cause im from the usa money no good?>
you: yes
Ray: Your account is in good standing. I do not know what you are referring to as I can see that you just played a $10 FREE No Deposit Bonus
you: yes then why can't i claim 20%b deposit bonus or 50% last week or the 150 this week
you: on front page when i gom to cashier not there
you: all iot say7s is promos coming soon
you: scince yesterday i know i have deposited 250 and in the last 2 weeks ive deposited 500.00 at least can i have somthing to keep me spending my money\]
Ray: Please do the following:
Ray: Uninstall the casino from your computer through the control panel's add/remove programs.
Ray: Then please go to the base install directory where you installed the casino (normally c: - program files - Irishluck) and delete the casino's directory and all files still in it if any.
Ray: Please go to Internet Options in Internet Explorer. You will find this under the Tools menu.
Ray: When the window opens click on the advanced tab, then click Restore Default button. Once that is completed, click OK.
Ray: Then do this: Go to "Start" button, then click "run". and then enter "cleanmgr" and clear (check): downloaded program files, temporary internet files and the temporary files. Then press ok and say "yes" to performing these actions.
Ray: Then you can re-download a fresh version of the install file from the casinos webpage and re-install the casino.
Ray: This should resolve the issue if you do it in this exact order.
you: fine just logged off promos says againn cominbg soon ? why can't i claim
you: i would like to talk to someone please

2 and half hourds for notta

troy i dont see what your problem is...from reading your posts it seems to me the casino is trying to help you but you are not willing to listen...they have asked you several times to reinstall software and you dont seem to listen...in the 2 posts it seems to me like the operators were helpful but you wont give them a chance....just because you deposit a lot at a casino does not give you the right to basically insult their staff....if you are really wanting help id go and listen to them instead of just complaining and telling them you are going to all the forums when they have said nothing wrong...sorry for posting this but civility costs nothing

Sorry..But I have to go with broxi....It will not gain anything to be pissed of and not talk nice to the casino staff...They are just trying to help

biggtroy,

As our other members have posted, I'm sorry but it seems like the staff are trying to help you but you are not paying any attention to them - just ranting because you are annoyed.

That type of behaviour will not help you.

The other thing, which I have said before and you have said to me also is that your wording is not always the easiest to read - and this might explain why they are taking a little while to respond each time (they are trying to figure out what you are trying to say before replying). I also see that after you have asked a question and they have said 'one moment please' - you are still adding more and more to the conversation... It would really pay to be a lot more patient and WAIT for them to respond each time.

Troy, if you feel you are "p*ssed" with ME personally for some reason then you should send me a PM. Our forum is only to promote places we believe to be good, and from what I have seen - the customer support staff have TRIED to help you but you are not listening to them!

If you had Private Messaged me on this matter, I would have told you the same, privately, but since you felt the need to publicly show your chat with the support staff, and you can see what others have said - it might be time to take a step back, look at what others are saying and listen.

Have you uninstalled and re-installed the casino as directed?

The support staff have checked your account and say it should be working fine (and from the conversations I can see this has been checked at least twice) - so this would be the best thing to try.

Thanks,
Geno/CC

Seems like you're taking out other "issues" (OBVIOUSLY) on the wrong people. Anger Mngmnt?

Uninstall and re-install! Maybe I am outta line, but making me MAD POSTING to Geno like that......

Patti and all, Thanks for your support, I'm not wanting to make a big thing out of this and do not want Troy to feel too bad - just hope that it will get fixed soon.

Troy,
I really hope you can get this issue resolved and feel free to PM me if you think I can help you.

I can only suggest you:
- Uninstall the casino
- Clean your Temporary Internet Files (via Internet Explorer - Tools -> Internet Options -> Browsing History -> Delete Temporary Internet Files)
- Reboot your computer to ensure everything is cleared
- Re-install the casino
- When you have clicked on the CASHIER - please give it a minute or so to bring up the promotions

If you still get problems - please let me know and give me screen-shots and I will do my best to help you.

Thanks
Geno/CC