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Jerome: Hi, and thank you for using our Live Chat facility! Allow me to introduce myself as your chat representative...
Jerome: will be assisting you, how could I be of service...
tcsr00019600: I made a 25 dollar deposit and as a vip was supposed to get a 50% match on my deposits this weekend. Could you look into it please.
Jerome: let me check that for you, one moment please
tcsr00019600: I only got my usual 10%
tcsr00019600: ty
Jerome: Thank you for waiting. I'll be with you in just a moment.
tcsr00019600: ty
Jerome: I will be right with you.
tcsr00019600: ty
Jerome: I'm sorry for the delay. I'll be right with you.
tcsr00019600: ty
Jerome: Peter you dont appear to be eligible for any further bonus unfortunately
tcsr00019600: My name is not Peter it's Robert?
Jerome: I;m so sorry Robert!
Jerome: My mistake,
Jerome: I have a few simultaneos chats ..
tcsr00019600: Are you sure you have the right acct?
Jerome: yes i do
Jerome: Robert
Jerome: just mixed up a name sorry
tcsr00019600: Why did I get an e-mail stating I could receive 50% this weekend?
tcsr00019600: You’re a VIP – Now allow us to treat you like one! 50% Match Bonus up to $100 in purchases! Your loyalty to CasinoShare has not gone unnoticed, which is why you’re being rewarded with a limited-time weekend Purchase Match offer – exclusive to our most valued VIP players! Rewards fit for a VIP! To qualify for your elite offer, simply make a purchase of $20 or more between Friday, 24th April 2009 and Sunday, 26th April 2009 (GMT+2) and you'll get a 50% Match Bonus up to $100 in purchases! Your bonus will be credited instantly! You’ve earned the VIP title - now cash in on it! Claim your one-time-only VIP offer before it expires! Remember to keep an eye on the VIP Mega Celebrations for even more reasons to celebrate Best Regards Nicolette B. Casino Host
Jerome: Could you please copy and paste the Entire email Robert?
Jerome: with header and footer
tcsr00019600: I just did
Jerome: that was the whole mail from top to bottom?
tcsr00019600: Thats what comes to my e-mail Text format.
Jerome: Ok, I'm not sure that that mail was actually destined to you Robert, as i see no mention or evidence of it on our system,
Jerome: can i ask you to please forward it to us, as is, and I will have the promotional department urgently review it?
Jerome: As i see that the Email does not have your name or account number on it Robert
Jerome: Robert are you still there?
tcsr00019600: I hate having to beg for what was what I thought a bonus. Good day Jerome. I will send our conversation to the portals I represent and let the people decide for themselves. Good Day.
Jerome: Robert
Jerome: Please dont leave now
Jerome: I want us to resolve this, and we need to work together
Jerome: Are you there?
tcsr00019600: yes
Jerome: Ok, lets sort this out