? About Villento - 21 Aug 2008

i had a mess age when i logged min saing about purchuss match and that i had been awarded free spins on big kahuna etc. i could log in and play them so i logged in and no spins so i talked to live chat i was told there was some problems up loading the free spins they should be avalibale in a half hour so about 45 min. later i have a new message saing nothing about free spins so again to live chat and now i'm told there are no free spins that the free spins had atached themselfs to the purchmatch prom so i was wondering if anyone recived free spins this week and or if anyone else had this problem i really feel ;like i was lied too one time or the other thanks

Hey you...

Tuesday I got 40 free spins to WASABI SAN, and there was no problem with at all...

I got a email telling me I was one of the lucky players and when I logged in they were there....

So no I have never experienced such a problem with Villento..I actually think they are the best on the net at the moment..Very generous...

Please wait for a site operator to respond.
You are now chatting with 'Jonas'
Jonas: Hi
Jonas: How can I help?
Michael Hale: Hi I got a message when I logged saying that I should have free spins on big kahuna snakes and ladders but I don't see anything?
Jonas: To my knowledge no such message was sent, and your notes only inform me that you were offered the weekend purchase match.
Michael Hale: yeah the first part talked about the purchase match and then it said and also you've been awarded bonus spins on big kahuna all you need to do is login and play
Jonas: Please let us know where you got this information from?
Michael Hale: lol it came from the little envelope you click on when the casino sends you a message
Jonas: That is very odd.
Jonas: I am sorry, but my notes say you have not been offered free spins Michael, and our promotions team updates our notes prior to offering any special or bonuses .I do however have that you have been offered a 35 % Bonus on dep up to 200
Michael Hale: 21/8/2008 09:18:59 Weekend Purchase Match Offer Join us at Villento and claim your purchase bonus this weekend between Thursday 21 August 2008 and Sunday 24 August 2008. Deposit up to 200 and we'll give you up to 70 bonus credits. Enter your Promotion code VLV35200 and account number TVCR00219550 into the promotions manager page once you've made the qualifying deposits. You've also been awarded bonus spins on Big Kahuna - Snakes and Ladders, simply log into the slot to redeem your free spins. Contact our support team for further information.
Michael Hale: there's the message you guys sent I saved it for proof
Jonas: I must ask Michael, did you get that off forum?
Michael Hale: are you serious
Michael Hale: no this is the message you guys had when I logged in
Jonas: I am truly baffled by this as no mention is made of free spins in your notes.
Michael Hale: wow are you saying I'm making this whole thing up or what?
Michael Hale: great support!
Jonas: Michael you have to understand, as a casino we are constantly under attack by people trying to get an extra chip or two out of us. It is the nature of the game, and as a story it is as old as the institution of the casino itself.
Michael Hale: if this is what I can expect from your casino you can just close my account
Jonas: Michael you have been with us long enough to know that this is not at all what you have come to expect of us.
Michael Hale: understand your statement but I got better stuff to waste my time with than making up stupid lies
Michael Hale: you make seem as I am trying to steal from you
Michael Hale: this is the message that you guys sent
Jonas: And because of your long standing with us I am going to credit your account with $10. Which is the value of the free spins you were allegedly offered. Again I use allegedly not as an insult to you but because we have no record of this message.
Jonas: Your account has now been credited.
Jonas: I am sorry about this, but I assure you, we will get to the bottom of this message. Thank you for bringing it to out attention.
Jonas: Michael are you there?
Michael Hale: Jonas trust me I know people out their have nothing better to do than rip other's off but I assure you I am not one of those people
Michael Hale: thank's for your time
Jonas: I am sorry to have given you that impression my friend, honestly. This job makes you see all types. Thank you for your patience.