Bitcoin Deposits Are Not Safe?

I deposited a whopping $11.03 at America's Card Room using Coinbase 9 hours ago and never received credit. I have contacted America's Card Room about 8 times since then to get my funds credited or preferably now refunded. The people there just clown me. They admit they received my funds but provide no resolution to my never receiving credit for the transfer. Below is their response 80 percent of the time with the other 20 percent of responses stating they will get back to me in due course. I tried to get the transaction stopped through Coinbase but once the transaction is complete, there is nothing that Coinbase can do. I don't understand why America's Card Room would jeopardize their reputation over $11 or do they already have a lousy reputation and it's shame on me?

Richard M (WPN Support) <support>
Fri 4/3/2020 5:47 AM
Hello,

We hope this email finds you well, It's a pleasure for us to assist you.

The last deposit made shows as approved.

Your time and preference is appreciated, we are at your service.

Kind Regards,
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Richard M
Customer service representative

Hi there,

I'm sorry to hear you're having problems.

Can you please tell me -- was this your first deposit to America's Card Room?

If so, it might be that it goes into another area / account that you may need to transfer to be able to play with. I'm sorry I'm not sure as I don't have an account at America's Card Room.

If you wish for me to follow this up - then please SEND ME A PRIVATE MESSAGE with your Account login ID or registered email address for America's Card Room and I can try chasing them up for you.

Thanks,
Geno/CC

Update:-

Thank you for getting in touch via Private Message.

I understand that this matter is being looked into by another forum and I'm looking forward to hear that the matter gets resolved.

This post will remain for a week and if I hear nothing then it will be removed.

Hopefully of course it will be resolved and I will hear back again from you.

Happy Gaming Always,

Geno/CC