Luck 3 Customer Service ...or Lack Of

YThis is the chat session. Seems that they contradict themselves a lot.


You are now chatting with Luck3 Support 29 (General)

Luck3 Support 29: Welcome to LUCK3 Casino & Poker Room! How may I assist you?
qtip7397: why does my 21$ bonus not appear after it was credited?
qtip7397: OLYMP2010 was the code
Luck3 Support 29: Unfortunately, we see that you have refused your bonus.
qtip7397: i was logged off it said session expired
qtip7397: so i did not have a chance to do anything with it
Luck3 Support 29: Sorry, this is not technical problem of us and we cannot add the bonus manually also.
qtip7397: Well why do i keep getting logged out? I dont have this problem with other casinos
Luck3 Support 29: We are continuously checking the connection and for now everything is working fine.
qtip7397: So there is nothing you can do about that,...I will let my casino forum site be aware of this issue then
Luck3 Support 29: We cannot report it as an issue because you are the only one who had this problem. Everyone successfully activated their bonus.
qtip7397: It said the bonus was credited, showed fpr about 5 or 10 seconds, and then the message that the session expired popped up.
qtip7397: and when i logged back in, it was no longer there
Luck3 Support 29: Several hours ago some players had problems with the connection speed but right now everything is working as normal.
Luck3 Support 29: The session expires automatically.
qtip7397: under what circumstances does it expire?
Luck3 Support 29: Every session has it own time. Then it come to time out.
qtip7397: when i am actively using it? Obviously you are still having issues
Luck3 Support 29: For sure there is everything OK from our side.
qtip7397: Well i can understand if i let it sit without imput, but when i am using it???? what were to happen if i was in the middle of a deposit
qtip7397: So this tells me that I should avoid this casino then....I am posting a copy of this on my casino forum
Luck3 Support 29: I am sorry, we do not really see how much time you were sitting without input. If you would like to receive an answer our technical department can investigate your issue.
qtip7397: was connected less than 15 minutes never putting the mouse down,
Luck3 Support 29: Please send a request to our technical department. An email address you could use technical@luck3.com. They have an access to all the needed data and can tell you was it our fault that your bonus was refused or yours.
Luck3 Support 29: Should there be nothing further I will be ending this chat...

I to had problems with Luck3 myself qtip, so i know what ya mean. sorry you had that experience.