32 Red Misleading Promotion. Is It Just Me?

Dear andi,

Have you contacted the casino support about this?

I'm just wondering .. Generally if you're unhappy with promotions and are a regular depositor, you should be able to contact them and ask them for something more suitable to you.

32 Red are reputed to be one of the better ones on customer service, and so I would recommend emailing them and asking them about it directly.

Regards,
Geno/CC

Thanks for your response.
I did contact them and they are so cut and dry...Below is the email, no room for movement at all. I did claim the 100% monthly offer which was great but...These weekend promos make me crazy. Should I have waited until after midnight to deposit, according to them I should have known.

Hi *****,



I see from your opening comment that you are not pleased, but as you say “another weekend offer” so I am a little confused as to why you made the deposit late on Friday knowing we have a weekend offer just a few hours later, why not wait those few hours and make your deposit so that you qualify?



*****, the terms of the offer are clearly stated, also if you read the email it tells you how to claim the bonus, we do this so there is no confusion for players and these terms have to be met so that it is fair for all players. As a regular here at 32red you are aware that we have many weekend promotions and if you are unsure please contact us on a Friday afternoon before you make your deposit to see what is on offer.





You say that we were unable to add rubies to your account so that you may redeem them? I have reviewed your account from the day you joined 32red and we are very generous with every promotion you have claimed, we have added many rubies to your account and as it stands your bonus percentage is a massive 81%, now I think that this is very generous on our behalf and it would be very difficult to find another Casino that offers you this over a long period of time like we do.





With regards to adding rubies or free chips to rectify the situation, I feel that the terms of this promotion are clear and how to claim the bonus is also clearly stated so I am unable to add either to your account, sorry.





Kind regards

Dear Andi,

Sorry to hear that - well I guess it's one of those things.

It's a position I've been in before- made a deposit and started playing and then see an email that would have got me a nice bonus. Sometimes the casino have credited, sometimes not. Of course if you are expect these weekly, then it would make sense to wait until you receive them before depositing..

That's really about all I can say on the matter. I don't think they've done anything untoward here, just 'bad timing'. One of those 'live and learn' things.. so next weekend, just wait til you get the emails if you're still happy playing there.

Cheers,
Geno/CC

Yes thanks.
Not normally every weekend, when the email is sent out it is normally early afternoon.
I think what bothers me most is the unwillingness to bend, or think outside the box. I am sure there are more people than me that went into the weekend with credits in their account who will not qualify for this promo either.
Why not just offer an unhappy, loyal depositor a couple bucks for some sort of thoughtfulness or recognition?? A small token in some way.....
That's it!!!
Thanks for your comments.

andi