Banned From Tournaments At Grande Vegas Casino

Every since i downloaded Grande Vegas casino, no tournaments have shown up in the tournament tab. i attempted several times to find out why, No one could ever tell me. so i waited a coupe months and decided to try again, this is how my chat went today.... now please understand, I am disabled and on limited income so i don't deposit at te casinos, i do this for fun. I play the freeroll tournaments and if lucky enough to win, i play more tournaments. I have never withdrawn either. but i feel this is just plain wrong.

faceMe
ok i've asked this a million times before and no one can answer, why do i NOT show any tournaments on my tournament page???? NOWHERE in the rules does it say you have to have a balance of greater than 1$ to see them, no where does it say you have to deposit no one can answer.
account_boxCarl
GRANDE Welcome! My name is Carl the friendly Chat Bot. Please enter your USERNAME before my human friends take over.
faceMe
phoenix928
account_boxCarl
Great, I have found your username. please provide your last name.
faceMe
zuniga
account_boxCarl
Thank you, you'll now be redirected to my human friend.
account_boxLoisann
Welcome to Casino Support-the place with the best online gaming experience. My name is Loisann and I will be your live chat operator. I would love to look into your query today.
faceMe
ty
account_boxLoisann
Terri at this this your account is excluded from the tournaments.
faceMe
WHY???
account_boxLoisann
Your account is reviewed on a monthly basis and the more you deposit the higher chance you have of qualifying for future casino offers.
Would you like a deposit offer to continue playing?
faceMe
you didn't answer why i can't play tournaments
NO WHERE does it say you ust depositto be able to play turnaments
account_boxLoisann
Please allow me a moment.
faceMe
i've NEVER even played tournaments here
because they were never listed, all ever did was ask and ask again to try and get an answer as to why they were never listed no one could ever tell me why
account_boxLoisann
You need to have money in your account to play the tournament.
faceMe
not freerolls
account_boxLoisann
Once you have deposited you can do so.
faceMe
NO WHERE is it listed you must have a balance to play
account_boxLoisann
You do not qualify for free-roll tournament.
faceMe
why??/ they do not cost anything
where does it say you must deposit to play in a tournament even freerolls
i would like a transcript of this conversation plz
account_boxLoisann
Our bonuses are designed to enhance a player's chance of winning. Management reserves the right to offer promotions only to players that are having a hard time getting wins.

Your account is reviewed on a monthly basis and the more you deposit the higher chance you have of qualifying for future bonuses.
faceMe
Tournaments with no entry fee are called freeroll tournaments. Freeroll slot tournaments are a perfect way to get a lot of playing entertainment at no cost whatsoever!
in your rules
To play in a tournament, you first have to download the casino. Then it’s easy to enter any tournament.
account_boxLoisann
Terri once you have deposited you are welcome to play in our casino tournament, until then you will not be able to.
faceMe
WHERE DOES IT SAY IN THE RULES I MUSTD DEPOSIT FIRST
account_boxLoisann
We appreciate your understanding.