Thank you for contacting The VIP Lounge customer service regarding your
withdrawal status.
Kindly note that the remaining 7 working days means that your withdrawal should be in your bank account on April 3rd.
We understand your frustration, however this matter is out of our hands and we can only hope that you’ll receive your withdrawal as soon as possible without any further delays.
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As you know, the processing company that we’re working
with has been trying to get your funds back to you through
ACH and has been unsuccessful due to banking regulations
in the US.
As such, we have decided to reverse your withdrawal back into
your account. This will reflect in your account within 24 hours.
This move enables you to receive your funds, by using one of the
following easy options:
1) Click2Pay or EcoCard. These are our preferred banking methods.
2) Check. This option can take up to 12 business days.
I do understand that this situation is not the best situation, but please bear
with us and know that we are doing all we can to return your money in a timely manner.
Remember, if you have any questions about which option is right for you, feel free to contact our VIP Support Team today.
Once again, I apologize for the delays and thank you in advance for your patience.
Best regards,
Kate Morgan
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Thank you for getting back at as here at The VIP Lounge about your latest withdrawal.
Please be advised, as per your below email, the answer you received was regarding your latest withdrawal of $2600.40 requested on April 5th. Our financial processor works Monday - Friday and will not be working during the Easter Holiday. Therefore your withdrawal will only be sent for processing on April 9th.
In regards to your comments about your withdrawal of February, we are sorry for the inconvenience. There is nothing we can do about it at the moment but casino management is working on the issue to find a resolution as soon as possible. Please be assured however, that you will definitely receive your funds.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Tali
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Thank you for contacting The VIP Lounge about your withdrawal.
Kindly note that we have not received a further update regarding the withdrawals from February. Within a week we should have further information from the casino management to confirm that all withdrawals were processed successfully.
In addition, as you were informed, the estimated time for the arrival of your withdrawal by check is in up to a week.
We are sorry to hear about the posts in the casino forums. Kindly note that the delays on the February ACH withdrawals are due to the new laws passed within the United States. Our financial department was forced to completely change the way they processed withdrawals for American players.
Both our financial department and The Jackpot Factory Group management are closely monitoring the February withdrawals and we will make sure that all our players receive their funds.
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Thank you for contacting The VIP Lounge about your withdrawal.
Kindly be advised that the status of your withdrawal was showing as ‘confiscation’ because it was temporarily held till April 12, 2007 when our management has confirmed that your withdrawal was sent by check and should take 2-3 weeks to arrive.
I hope that you will enjoy you winnings and your future gaming at our casino.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Ilan
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Thank you for taking the time to contact us at the VIP Lounge Support about your check.
Please note that you should indeed receive your check by Friday, May 6th. We appreciate your patience during this process. Please note that your check has been sent to you via Regular Mail. In case you have not received your funds by tomorrow, please inform us and we will gladly look in to this matter further for you.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Angel
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Thank you for contacting The VIP Lounge with your comments.
We are sorry to hear that you have not received your withdrawal yet, and apologize for the inconvenience this is causing you.
Please be advised that this is out of our hands now. Your withdrawal has left our financial department and processor, and was sent to the bank the processor is using. This bank is now freezing the withdrawal, since they realized it was sent from an online gambling merchant.
Some players have already received their withdrawals from February, but those that haven't should receive it once this issue is resolved.
We do not know exactly how long this will take, but our casino management and our financial department are doing everything possible to resolve this and send our players their withdrawals, and as soon as there is any update you will be contacted by email.
We apologize for this delay, and thank you for your ongoing patience.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Galit
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Thank you for taking the time to contact us at the VIP Lounge Casino Customer Service regarding your withdrawal.
I am really sorry the way you feel about processing of your withdrawal.
I know how exasperating this has been for you and I am deeply sorry that it has taken so long to straighten out the problem of our US players’ withdrawals. Unfortunately, with the current US online gambling issues, many – if not all – online casinos that continue to offer online casino excitement to American players are going through hard times as they try to pay their players wins.
While we make every effort to keep our service levels at the high standards you have enjoyed so far, certain matters are beyond our control.
Unfortunately, we are unable to transfer your funds to your EcoCard account since they were already sent to the bank, which keeps them on hold. We can only hope at the moment that this problem will be resolved in the shortest time and all our US players will get their money in full.
Please be also assured that only your February withdrawal was affected by this crisis. All your future withdrawals will be processed in a usual way and within timeframe you used to.
In the meanwhile, we are looking for your patience and understanding.
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Dear Catherine,
Thank you for contacting The VIP Lounge Support regarding your recent withdrawal.
From our records, I can see that your withdrawal for $2,600.40 was sent to you by check, regular mail on April 12th.
Please note that withdrawals sent by regular mail may take up to 21 working days to reach you. As of now, today is the 20th day from the day the check was sent you. Please allow another working days to pass (Meaning the last day the check should reach you is Tuesday) and if you still do not receive your check, please contact us and we will gladly assist you further.
Your continued patience with us is very much appreciated and we do understand your frustration and concern on this matter. We will contact you shortly just as soon as we have additional updates regarding your withdrawal. Thank you for your understanding.
Should you have any additional questions or comments, please don't hesitate to contact our Customer Service Desk on the toll-free numbers listed below. We are available 24 hours a day, 7 days a week for your convenience.
Best Regards,
Ariel
You make the call!!!!!!!!!!!!!!