This is what they just said to me
info: You are now chatting with 'Ray'
Ray: Welcome to Vegas Regal Casino Live Support. How may I assist you?
Greg: I have an issue that was reported a week ago now, and still hasn't been resolved, can you tell me whats going on, im getting rather fed up with this whole affair now
Greg: Boris****
Greg: vegasregal@greg******.com
Ray: One moment please.
Ray: Thank you for holding.
Ray: Well I see that the matter was being looked into, it appeared that there was a bug in the RockOn game you played which you still need to be credited for that. As management is not in during weekends I will submit a ticket to them as a reminder for them to get back to you asap.
Greg: Thank you, that the most information i have received regarding this, talk about being kept in the dark, thank you for your help today, im not happy but i guess i have no choice other than to wait until week two of the problem and hope it gets resolved. Bye for now Ray
Ray: You are very welcome.
Ray: Have a nice day.
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