Nearly A Lucky Win 01 Jun 2009

boris3073
CC Best Buddy

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Joined: 22 Feb 2006
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Location: London, England

228126

2000

Posted: Mon Jun 01, 2009 11:06 pm
Nearly a lucky win

This is what i could have won, im waiting for vegas regal to come back to me with the investigation, i decided to post it here instead of bumping the post in the no deposit forum, and also because i can add attachments here too.

I think i should have won 400 coins x 20 lines. but instead it gave me nothinhg

vegasregalwin.jpg

Description:

Bottom of the page

Filesize:

78.07 KB

Viewed:

4809 Time(s)

vegasregalwin02.jpg

Description:

Top of the page of the game transaction

Filesize:

70.46 KB

Viewed:

4809 Time(s)

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ejaeruss
Half Dollar Crusher

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Joined: 25 Jun 2006
Posts: 451

165420

2000

Posted: Tue Jun 02, 2009 4:18 am
-

you got nothing? wow, I hope it gets sorted for you. Did they atleast pay you the 5 of a kinds for the smaller prizes?

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boris3073
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Joined: 22 Feb 2006
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Location: London, England

228126

2000

Posted: Tue Jun 02, 2009 7:37 am
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nope, if you look at the screenies they show twenty winning lines, and a win of 0 on each of the lines.

They've pulled the game on all the Rival Casino from what i can tell, so hopefully they will pay, watch this space

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sisters
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15852

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Posted: Tue Jun 02, 2009 7:53 am
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Hi,

Let us know how you fair out Boris...that would've been a great win for sure...

sisters

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carolewh
Dime Crusher

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Joined: 12 May 2006
Posts: 83

187626

2000

Posted: Tue Jun 02, 2009 7:57 am
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I wonder why that would happen....4 expanding wilds is an amazing hit!! I'm sure they will pay it, I don't see how they can say that you didn't win. Good Luck!!

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biggtroy
Half Dollar Crusher

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Joined: 17 Jan 2006
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Location: rochester minnesota usa

37549

2000

Posted: Wed Jun 03, 2009 12:23 pm
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says wagered 0 and won 0 sounds fishy eh

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boris3073
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228126

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Posted: Wed Jun 03, 2009 2:42 pm
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it was in freespin mode thats why it said wagered 0, im still waiting to hear something from them

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webdeb
150 Gold Dollar Crusher

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Joined: 16 Dec 2003
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Location: Houston, Texas

158140

2000

Posted: Wed Jun 03, 2009 3:08 pm
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Great hit, Keep on them..persistence is a virtue....especially in slots.

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boris3073
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228126

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Posted: Wed Jun 03, 2009 5:09 pm
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Well the games up and running again, but theres nothing in my account, i just finished talking to live chat and they say management will be making a descion on this, hopefully today, watch this space

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paulajardine
Gold Dollar Crusher

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Joined: 18 Oct 2006
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Location: Canada

212616

2000

Posted: Wed Jun 03, 2009 10:00 pm
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thanks for keeping us updated Boris...Hopefully it works out in your favor, I really cant see how they can deny you of the win. Let us know when you hear more

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afulk8
Gold Dollar Crusher

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Joined: 11 Jul 2006
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Location: USA

80875

2000

Posted: Thu Jun 04, 2009 7:31 am
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Good luck, I hope it gets sorted for you soon. Looks like a doozy!

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ega66
Gold Dollar Crusher

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Joined: 24 Jan 2008
Posts: 1130

49672

2000

Posted: Sat Jun 06, 2009 10:17 am
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no news yet Boris ? i was in that game last night checking it out in fun mode and correct me if im wrong but i think they have removed the 4rth reel green guitar from the game i played about 250 spins never got the green guitar on reel 4 and 5 ?

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boris3073
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Posted: Sat Jun 06, 2009 10:49 am
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Im not too sure about that, but i have kept on asking them and explaining my disappointment that i have to keep asking them. Anyway after my last time of asking they sent me a specific email after my last chat with them and said they are still looking in to it, as soon as they are finished they will credit me with what it was i should have won.

I am not getting my hopes up, but i hope its sorted out soon

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boris3073
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228126

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Posted: Sat Jun 06, 2009 11:09 am
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In fact here is the email that i received from them

Quote:

Dear Greg,

Following up on your chat with live help earlier.

We would like to inform you that the matter regarding the Rock On game has not yet been completely resolved.

As soon as this has been resolved and your winnings are credited to your account, you will receive an e-mail to inform you.

Thank you for contacting us. If you have any further questions, please don't hesitate to contact us again.

Have a nice day.

Sincerely,
Vegas Regal Casino Customer Service

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gjr1961
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850423

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Posted: Sat Jun 06, 2009 6:23 pm
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Wow Boris, that really bites!!

They should give you something...........a lot of something!!

At this point, I suppose just an answer would be nice.

I hope that they figure out that if it was a problem with the slot, that is not your responsibility and that they owe you a lot of money!!

I wish you the best of luck!!

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Nearly A Lucky Win - 01 Jun 2009