Cool Cat Casino - 24 Jul 2007

HI EVERYONE, I AM JUST WONDERING IF ANYONE IS HAVING PROBLEMS WITH WITHDRAWALS FROM COOL CAT CASINO. THE WEBSITE SAIDS 2 TO 7 BUSINESS DAYS FOR A WITHDRAW. WELL I HAVE BEEN WAITING 3 WEEKS NOW AND STILL NOTHING. ON FRIDAY JULY 20TH I FINALLY HAD ENUFF AND I TALK TO THE MANAGER CHRIS. HE TOLD ME HE WOULD TAKE CARE OF IT FOR ME ASAP AND THAT I WAS TOP PRIORTY. HE TOLD ME TO GET IN CONTACT WITH HIM MONDAY JULY 23 AND HE WOULD HAVE IT TAKEN CARE OF. WELL GUESS WHAT NOT TAKEN CARE OF STILL HAVENT GOT NOTHING ABOUT MY WITHDRAWAL AND IT hasn't EVEN BEEN TAKEN OUT OF MY ACCOUNT. STILL SITTING THERE WAITING FOR APPROVAL. ALSO HERE IS A COPY OF MY CHAT WITH CHRIS TODAY. HES NOT BEING VERY GOOD ABOUT IT
me_goddess: hi chris
me_goddess: i am just wonderin what is going on with my withdrawal
me_goddess: that you said you would take care of ASAP on friday and you promise that it would be ready today
Chris: Thanks for holding. I appreciate your patience.
me_goddess: i am just wonderin what is going on with my withdrawal
me_goddess: that you said you would take care of ASAP on friday and you promise that it would be ready today
Chris: Why are you not talking to my staff?
Chris: I heard that you contacted them earlier and you would not even talk to them.
me_goddess: because you told me on friday to get ahold of you
Chris: Now, it is after accounting has left, and there is nothing I can do.
me_goddess: well what i got told was to get ahold of you
me_goddess: that is what you said on friday
me_goddess: you said you would have it all taken care of
me_goddess: also that i was top priorty
me_goddess: and you would have it taken care of by monday when you come in at 2
Chris: I cannot discuss this at this time.
Chris: Is there anything else I can help you with?
me_goddess: i want to know when my withdrawal will be ready
me_goddess: and i want it discussed now and the reason why it is taking so long
Chris: I cannot discuss this at this time.
Chris: I cannot discuss this at this time.
Chris: Is there anything else I can help you with?
me_goddess: why can you not discuss this
me_goddess: what is taking so long for the withdrawal
me_goddess: i am a customer and have a right to know
Chris: BECAUSE ACCOUNTING IS NOT HERE RIGHT NOW
Chris: YOU COULD HAVE SPOKEN WITH ANYONE ON MY STAFF... THAT IS WHAT THEY ARE HERE FOR
Chris: I AM NOT A CUSTOMER SERVICE REP
me_goddess: and you told me on friday you would have it ready for me today
Chris: You chose to wait for me, and now there is nothing that I can do.
Chris: Accounting is NOT HERE
me_goddess: and you also told me to contact you on friday
Chris: I cannot discuss this at this time.
Chat session was ended by casino host. This may have been a technical error.

That is terrible.

I take it "Chris" is some sort of manager???

I would ring them and demand to know whats going on. Looks like
your getting the run around to me hun

Let us know if you get anywhere tomorrow when "accounting" is available.

Sorry your having problems I dont play there so Ive never tried to cash out

Good Luck,

I am also having problems. I think this is the same Chris from VIP lounge. He was very good at vip but i dont know what is going on with cool cat. I withdrew on 7/12 just finally got my $50 withdrawal approved yesterday but it is not in my eco card account yet. i was originally told it would be there any time now then it changed to up to 3 business days. This is really bad. never waited so long for $50.