Did Any Get Paid From Shark

Neteller wtihdrawl denied here. Money back in play at casino. Am going to send an email to casino I will post any news, but my feeling is I am NOT gonna get paid. Figures that the one time I do well on a freebie I can't get the dinero.

Hopefully all you who have cashed out and not been paid have either been new players or have had a deposit as the last transaction before redeeming the free chip...In that case, you are entitled to your winnings via Citadel...

i hate that too, makes ya want to scream dont it....lol

Well, my email asking for explicit instructions on how to cash out was answered by their stock fill out our fax back form and send in with ID which I had already done....what a joke their customer service is. Will keep you all posted on my progress.

Nice casino , i have deposited there.
Never withdrawn , my last transaction was a deposit.
Not a bonus.
I don't get the free chip.

I just spoke to chat about the free chip ,they said that my last transaction was a free chip.
I know for sure that my last transaction was a deposit , as you can see in account history
I don't like to be cheated by a casino.
I closed my account there.
They won't get a penny from me again.

but i think we all better bend over and grab our ankles on this promo......lmao

hey mick at least they answed yer email i don't think they love me and im mad about it...lol

I tried to cash out, i got you are not allowed to log in, then i spoke to customer service who was very rude, told me i have redeemed free chips before, witch i havent

Please wait for a site operator to respond.
You are now chatting with 'Alan'
Alan: Good day, How may I help you?
Daniel: I tried to cashout, i send in my id and faxback forms
Daniel: then when i try to log back in, i get a message you are not allowed to log in
Alan: May I have your account name please?
Daniel: spyda757
Alan: ok, you have been banned for the company because yo have opened different accounts and used the same free chips, they will stay closed
Daniel: thats bs
Daniel: i never opened another account, this is my only one
Daniel: Funny the minute i want to cashout i get this message
Alan: your account will stay closed, nothing else can be done
Daniel: you guys just dont want to pay people
Daniel: thats bull**** all the way
Daniel: there is no other account, i think i would know if there was, just when people want to cash out u ban them
Daniel: and make up a messed up Excuse
Alan: this is not a point of discussion, the account is closed
Daniel: For no reason
Daniel: you guys are wrong, im takeing this up somewhere else
Daniel: its not over
Alan: is there anything else i can do for you?
Daniel: Can u prove i have 2 accounts open?
Daniel: because i can prove that i dont
Alan: it is done, you will not receive the winnings and the account is closed
Alan: sorry, but that is the way it is
Daniel: SO u have no proof
Alan: we used the proof the close them
Daniel: Can i have my other account name?
Daniel: Or the other free chip i reddeem, cause your records show i have only used that one
Alan: there is really no point discussing, the account is closed and can't be opened


So basically they probabbly wont pay people from my experience. Because i have never opened up another account i never played there. SO Good luck to everyone else

I just requested a cashout. I was told by support to use the E-check option for withdrawal. Just fill in the information asked for and and Echeck will go directly to your bank account. Sounds simple enough. Hope it goes through.

~Nono

Good Luck Nono - hope you get you winnings

I am very new to this online gaming. The horror stories I have read about this promo makes me want to run back to the local Indian Reservation or Las Vegas.

Does this happen often, the lock outs and non-payment? Has this casino shown this type of behavior in the past.

I am really curious. As I said I am really new to all of this. If someone would give me the 411 on these online casinos I would really appreciate.

Thanks

connie not all casinos are bad, some are very good and yes sometimes things do go wrong, but that is life in a nutshell, this particular bonus is from a wonderful casino and have cashed out many many times, you have to always read the terms and conditions of any bonus anywhere and in if in doubt ask someone here in the banter and bitch'n thread

a lot of times people will take these bonuses, sometimes many in a row then bitch when they can't cashout....they dont follow the rules, i am not saying its anybody here but a lot of the times this is the case