Casino Complaints - 11 Feb 2009

this was my chat with platinum play casino about a bonus that i was told i would get if i made more deposit......Connecting to server...

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Welcome to the Support Desk.

An operator will be with you shortly. Please have your account number ready.

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Found available agent: MCC agent. You can chat now.

MCC agent: Hi, thank you for contacting Support. You are chatting with Sean, how may I help you?

anthony: hello
MCC agent: Hi there.
anthony dominick: can you tell me when i will get my bonus i talk too chat like a mo.ago and still no bonus
anthony: i been make deposit too
MCC agent: May I have the account number please?
anthony: ppr
anthony: u still here
MCC agent: Yes, this system is very slow.
anthony: ok
MCC agent: Anthony my supervisor has checked the account and unfortunately there are no bonuses available at this time.
anthony: that not what yall told the last time we talk
anthony: yall told my to make few more deposit then i would get one
anthony: you still here
MCC agent: I have confirmed this with my supervisor already. Unfortunately there are no bonuses available.
anthony: that ok i will not deposit any more money here
anthony: so yall lie
MCC agent: I am sorry to hear that however my hands are tied.
anthony: that ok i will let all my frined know about this
MCC agent: Is there anything else I can do for you Anthony?
anthony: at casino crush
anthony: close my account
anthony: i will not play here anymore
MCC agent: I will send a request to close the account. This will be done in 3 to 6 hours by the security company.
anthony: ok bye
MCC agent: Good bye Anthony.


Chat session ended.

i put this in the worng post sorry i put in the subject complaints i was think it would go there again sorry

Hi Tony, I'm trying to understand what the bonus was, and if you were emailed this offer thanks

i think he was just asking the casino for a bonus and they said hed get one after he makes more deposits rhonda....dont think it was a specific bonus

Dont start playing until you get it, I would say. You know, these are just people trying to take our money. I've had to fight hard to get bonuses and cash out, but I think try and wait, and just make a deposit without a bonus, that way they got nothing on you! know what I mean? lol I know its cool to get a bonus but just think if you didn't have to worry about a playthrough or......

(IRRELEVANT POST REMOVED)

Barr that is not an RTG that is micro casino. Platinum play is or at least was when I was playing there a very good and reputable casino. They are part of the Fortune Lounge group.

Bonues are quite often random and it just depends on how often you deposit. I always deposied a little at a time but frequently and I typically got a bonus at least once a week.

If you are not depositing regularly you probably will not get a bonus.

WOW! I'm sorry you feel that way but I have to agree with rsable about Platinum Play being a great casino. I just deposited for the 1st time in couple yrs. and after losing my money quicker then I expected I emailed customer service to tell them I was disappointed about it and not 5-10 min. later I logged back on for the h of it and there was a 75% bonus waitng in my account. I then played like 3 hrs and I think this casino rocks! Bummer you didn't have simular experience but this is a good one. TY!! Good Luck Anywho!!

TONYD197333, AND ANY ONE THAT EVER HAS A COMPLAINT ABOUT A CASINO WE ADVERTISE...

PLEASE - SO THAT THINGS DON'T START GETTING SILLY (PEOPLE JUMPING ON THE 'BAD' WAGON (YES - INTENTIONAL MIS-TYPE!) AND JUST SPILLING LOTS OF OF UNNECESSARY NEGATIVITY...

AS WE ALWAYS SAY - PM ME WITH THE INFORMATION PRIVATELY AND LET ME SEE IF I CAN GET THINGS RESOLVED FOR YOU ... SOMETIMES IT IS MISUNDERSTANDINGS / DIFFERENT TERMINOLOGY (AND YEP SOMETIMES IT'S A BAD SUPPORT PERSON)..

BUT RATHER THAN IT KICKNG OFF LOTS MORE NEGATIVE POSTS (WHICH WILL BE REMOVED AS THEY ARE COMPLETELY IRRELEVANT!) ... COME TO ME FIRST! AND LET ME LOOK INTO IT FOR YOU ... 99% OF THE TIME I GET THINGS FIXED SO LONG AS I'M TOLD THE TRUTH AND YOU HAVE COPIES OF ALL CHATS OR SOME KIND OF LOG OF WHO AND WHEN YOU CHATTED WITH THEM ETC.

THIS TOPIC IS NOW **LOCKED** AND WILL BE DELETED WITHIN 24 HOURS.

IF YOU WISH FOR ME TO LOOK INTO THIS - PLEASE PM ME PRIVATELY WITH YOUR ACCOUNT DETAILS BUT PLEASE DO NOT THINK OUR SITE IS JUST SOMEWHERE TO BE NEGATIVE ABOUT A CASINO WITHOUT US FIRST BEING GIVEN THE CHANCE TO GET THINGS STRAIGHT WITH THEM AND UNDERSTAND BOTH SIDES OF THE STORY.

THANKS
GENO/CC