Cashed Out Vegas Regal 30 Jan 2010

OrangeCrush

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Posted: Sun Feb 14, 2010 3:38 pm
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Hi shawtygirl, as broxi suggested, if you send your account number and an explanation of whats happened to Crushadmin I'm sure that Geno will check it out for you hun.

Good Luck hun and please keep us informed!!!

BTW Congratulations JoAnna and shawtygirl!!!

valeria
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Posted: Tue Feb 16, 2010 5:12 am
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I would pm Geno first before going to Casinomeister IF you downloaded it through our forum link. That is absolutely the fastest way to get results.

I hope you have saved all your emails.

Vegas Regal and all of the Rivals have always been good on payouts. Because it is a check however, it will take MUCH longer to receive but they should be able to tell you WHEN the check was mailed. The date.

Then depending on the mail and what they used to mail it... priority or standard etc.

Please check with Geno first.

shawtygirl
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Posted: Wed Feb 17, 2010 2:24 pm
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okay, I sent a PM to crush admin..on the 14th I think..but haven't heard anything back yet. and no check still.. if i PM'd crush admin does that go to Geno? and I know he has more than just me to deal with.. but I just want o make sure I sent it to the right person to help me. can anyone tell me if that is the right place to send any questions? (to crush admin, does that go to Geno?)
Thanks in advance for any help on this subject.
shawtygirl

Sports Betting AG Casino Poker and Sports

imkel
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Posted: Wed Feb 17, 2010 3:05 pm
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« imkel » wrote:

WOW...I was surprized to read that you have never received your payout from Vegas Regal ..Hopefully you will receive it any day..Another resource if you need some help in a situation like this is the "Casinomeister" Web page.
I know there is a section where you can actually post a problem and a designated casino rep responds and assists..Not sure if Vegas Regal participates in this forum, but it wouldn't hurt to have a look around and check. In case you are not familiar, the Casinomeister is a watchdog on casinos behaviour and is a good web site for anyone that gambles on line IMHO...

Hopefully you don't have to go that far, Odds are you will get paid, I haven't seen anything about vegas regal that would make me think otherwise. ..

just my thoughts...

Keep us posted , ok?
Kellye

Like I said..another resource...Of course casino crush would be the first..
I can say from my own experiences that I have had to go there three times in regards to getting paid from a casino and I had results within one day..I was just trying to help her with some options, never meaning to
say she should go there first...if it appeared that way, my apologies

One other thing, when i have problems getting paid and start worrying, i often look there to see if a problem with that casino has popped up. Since so many people go there with problems it is a good resource to know if other people are currently complaining about the same thing..just my thoughts...

thanks
Kellye

valeria
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Posted: Wed Feb 17, 2010 6:59 pm
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Yes Crushadmin goes straight to Geno

shawtygirl
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Posted: Sat Feb 20, 2010 2:14 pm
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okay.. here is what I am being told now.. I really am thinking I will never see the winnings....

General Info
Chat start time Feb 20, 2010 8:49:16 AM EST
Chat end time Feb 20, 2010 9:08:06 AM EST
Duration (actual chatting time) 00:18:50
Operator Jake

Chat Transcript
info: All operators are currently assisting others. Thanks for your patience. You are currently placed in queue number 1. The average wait is 8seconds. An operator will be with you shortly.
info: You are now chatting with 'Jake'
Jake: Welcome to casino Live Chat. How may I help you?
dburns: Well, i am trying to find out why I haven't gotten the winnings check that was issued to me on jan. 20th.. can you help?
Jake: I'm sorry for the inconvenience, but standard checks take 2 weeks longer these days.
dburns: do you mean 2 weeks to process after the completed process date shown in the cashier window of the casino?
dburns: because it's now been 4 weeks exactly since the process was completed
Jake: I mean that the usual 4 weeks for delivery time has become 6 weeks since last week.
dburns: well, can you give me any information on the check at all? like when it was mailed? or the check number or anything so that I have some sort of reference?
Jake: May I have your Login name and email address please?
dburns: dburns login and shawty6769@live.com
Jake: May I ask for which casino this is?
dburns: vegas regal
Jake: One moment please.
dburns: thank you
Jake: Transaction ID 1525716673
dburns: yes.. I already have that info.. can you tell me when someone will be available @ the toll free number listed as a contact #? I will just try to call.
Jake: Please try to call in about 10 minutes.
dburns: alright thank you...
Jake: You are very welcome.
info: Your chat transcript will be sent to shawty6769@live.com at the end of your chat.

and I still haven't heard anything from crushadmin..
I don't like causing trouble.. but I am concerned.

shawtygirl

kellnbrt
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Posted: Sat Feb 20, 2010 3:01 pm
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I belive that you will get your winnings. The waiting is the hard part. Generally it can take up to six weeks. Congrats on your win!

kellnbrt
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Posted: Sat Feb 20, 2010 4:03 pm
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The one thing I know as a fact, Geno is always looking out for CC members.
If an affiliate of CC is ever found to be "dishonest" in any way, Geno will not do business with them, he will post a

warning

for us and the casino will be removed from this forum.

broxi
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Posted: Sat Feb 20, 2010 4:08 pm
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hi shawty sorry you havent got the money yet...yes geno would look into it fot you if you downloaded from here but unfortunately hes on holiday at moment which is why he wont have replied...but if you dont receive money by time he gets back im sure he will contact them for you

shawtygirl
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Posted: Sun Feb 21, 2010 4:13 am
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bROXI..
THANKS FOR LETTING ME KNOW THAT.. I WAS BEGINNING TO THINK I HADN'T SENT THE PM TO THE RIGHT PERSON BECAUSE I HADN'T GOTTEN A RESPONSE...
HOPE FULLY THIS WILL GET STRAIGHTENED OUT SOON..
i ENJOY VEGAS REGAL

imkel
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Posted: Wed Mar 03, 2010 2:24 pm
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Hi there shawtygirl..
Im just wondering ..Did you ever get paid? I was looking at this post hoping it would say you had received your money..

I hope you have worked it all out
Kellye

shawtygirl
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Posted: Wed Mar 10, 2010 1:13 pm
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imkel..
No..I haven't gotten my money..I was told that they stopped issuing checks because they stopped doing business with the processor they used and they placed my winnings back into my account so for now I am stuck trying to find a way to withdraw my winnings using ewallet express or another means. I do not have a regular checking account and by trying to get a prepaid card to do this with is turning out to be a problem because the money transfer companies ask for a check number from the account and obviously there is none..
I asked the casino when they might have someone to start processing their checks AND ACH transactions again...their answer was "we don't know, it will be a while."
I am wondering how they are paying people if they don't have a processor to keep detailed records?
I am not trying to cause trouble here.. I mean after all.. It's only $245.00 and they took $105.00 as a sticky..
Maybe I am just not understanding things I guess..

msfilly
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Posted: Wed Mar 10, 2010 3:59 pm
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Shawtygirl if you have a savings account ewalletexpress can use that no need for checking. If you do not have a savings account most banks will allow you to open one with sometimes as as $5 this may be an option. Why won't the casino issue you a check by mail have you inquired about this?

Good Luck girl hope this helps

shawtygirl
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Posted: Wed Mar 10, 2010 5:20 pm
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msfilly,
Thir exact words to me were that their "processor" that they were doing business with was no longer their "Processor" so they were not issuing any "checks or "ACH's".. that is why I am so confused..I am taking a guess that the term "Processor" means their bank???
I am trying right now to get a savings account..and just do things that way..
I was never rude or never hassled the casino at all about getting my winnings and didn't even start to question things until at least 3 weeks after trying to cash out.

msfilly
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Posted: Wed Mar 10, 2010 6:51 pm
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Good Luck I hope it all work out in your favor please keep us posted ss

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