Brandy Casino Brings Us Back!

It is possible for the server to track it but there is absolutely no excuse for the rude response from support. If you look on the site under contact us or support, you might find an email address for the manager & I sure would send a copy of that chat session. is what the manager might look like after receiving it.

I received the exact same email. I had email support myself regarding why my BCRxxxxxx account had not been locked if I could no longer play at the casino. I think they thought I was talking about the USAxxxxxx account I created with them.
My argument with them is that they never emailed to let us know we could no longer play there, so we assumed everything was still a go. We are still allowed to log into the BCRxxxxxx accounts and the forum so we go and do the Vote Bonus only to be told after we voted we can't get the bonus. Then we are told we can still play under this new account, and still no bonuses. What is the difference between a Deposit Bonus and a No Deposit Bonus??????????? Why can we have one and not the other?
This email did not answer any of my questions. I just dont trust them.

OK well I found this reply from Brandy on Brandys forum:
Re: USA not able to play?
« Reply #1 on: Today at 5:54am » Quote Modify

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Quote:Why Do you allow us to open a USA account, but the games are not available?



Your games transactions might be blocked in case your IP address leads to the United States of America.


Quote:Then we are not allowed any bonuses from the vote promos or anything!



In response to numerous appeals from USA players, we've made a decision to give Vote Bonuses in accordance with Base Accounts regulations.


Sincerely yours,
IP Logged

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Brandy Casino - casiNo1

So I decided to go to live chat again. Here is my 2nd dealing with Alex:

Please wait for a site operator to respond.
Chat InformationYou are now chatting with 'Alex'
Michelle: Hello I noticed on your forum Brandy was going to credit the vote bonuses. Will these be credited into the USA accounts or the normal BCR accounts?
Alex: USA residents CANNOT play at Brandy Casino.
Alex: do you still doubt that?
Michelle: hold on you can read this then....
Michelle: Quote:Why Do you allow us to open a USA account, but the games are not available? Your games transactions might be blocked in case your IP address leads to the United States of America. Quote:Then we are not allowed any bonuses from the vote promos or anything! In response to numerous appeals from USA players, we've made a decision to give Vote Bonuses in accordance with Base Accounts regulations. Sincerely yours,
Michelle: this came off of Brandys Forum
Alex: this is an old message
Michelle: NO IT IS NOT!
Alex: american IPs are getting blocked by the system
Michelle: POSTED TODAY BY BRANDY AT 10:54 AM
Alex: I don't know what you're quarreling about--you made sure yourself that you CANNOY play and we already sent you an email explaining everything
Alex: *CANNOT
Michelle: Then why is Brandy posting things like this?
Alex: and yes, we do credit Vote bonuses
Alex: BUT
Alex: to the active accounts
Alex: both BCR and USA
Michelle: How is USA active if we can't play the bonuses?
Alex: as USA doesn't mean accounts speccialy for USA residents
Alex: have you read the email we sent you today??
Michelle: The email does not explain anything
Alex: we made it as clear as possible
Alex: clear and simple
Alex: what is that you dont understand? i'll try to help you out
Michelle: Ya about the account being blocked. The account is not blocked as I can sign into flash! I just can't play the games!
Michelle: If the account was blocked I wouldnt be able to sign in.
Alex: first,isn't it quite the same generally?
Alex: second, we never stated it like you say
Michelle: Look this email was in response to an email I sent saying the downloaded casino said my USA account was permanently closed. I sent an email per YOUR request asking them to look into it. Here is the reply:Dear Michelle, Thank you for taking part in Brandy Casino promos! We sincerely thank you for your compliance with the privacy policy of our Casino. Regarding your bonus request we would like to underline that the change in our Casino policy followed the new State Gambling Law signed by the US president which prevents US residents from depositing or playing in any online casino. As for the new ‘United States Accounts’, please be informed that this type of accounts can be used by any player, irrespective of the country of residence. This is an anonymous account which comprises all the best features of base accounts and express accounts. In case such an account gets blocked, this does not happen from our part, and we have no impact on this. We assume this happens from the side of your provider, as the provider might be tracking which sites and servers should not be accessed by the customer.
Michelle: What does this email have to do with playing the actual games?
Alex: pardon?
Alex: the change in our Casino policy followed the new State Gambling Law signed by the US president which prevents US residents from depositing or playing in any online casino.
Alex: what else do you want to be explained?
Michelle: Look according to Brandys post today which I already sent...you were crediting vote bonuses to USA players... 1st off I asked which account it would be credited into since we cannot play the USA accounts...but again you turned the question to something else. Now why would Brandy credit the bonuses if they know we cannot play them? Is this a game?
Alex: USA players=US Accounts owners, NOT USA RESIDENTS! THIS IS WHAT I'M TRYING TO BRING HOME TO YOU
Alex: and sorry that i can't make it more transparent
Alex: US Accounts owners=people from all over the globe, not only USA!
Michelle: So are you telling me people other than USA players are getting USA accounts? They can play them but we can't? USA is USA why make this confusing. It seems you can't explain it yourself.
Alex: it was not my idea to call the new type of accounts US, ok?
Michelle: I am not a stupid person so apparently there is no explanation for Brandy saying one thing and doing something else. And you still have not answered my origional question.
Alex: I answered it a dozen times by now. It was a great pleasure to have had you among our players and now that you can't be with us any more, I sincerely apologize for any inconvenience and misunderstanding caused and wish you good luck. thank you for chatting with me, have a nice day!
Chat InformationChat session has been terminated by the site operator.

Sorry this post is so long but this is really getting ridiculous! If someone can see an answer to my origional question as to which account would be credited can you please point it out? I don't know if its me or what!

Thanks. Oh ya I will let you know what I hear from the manager if anything.

Oh and I understand the ISP may be blocking US from playing the games which is why I asked him if they were crediting the other accounts instead to see if we would be able to play in those accounts. He just could not answer that question.

Why does it say usa account ? try to go to the bank as if you were going to purchase & see if it will let you....... what internet connection do you have? do you live iin one of the 11 states that are banned?

I live in NH. I do not believe we are banned. I have the $5 charts vote bonus credited but when I try to play the games it loads but then a pop up comes up saying the game has been disabled. Sorry for the inconvinence. Please try again later. This has been since yesterday and when I try to get help I get the runaround. The popup does NOT look like an ISP pop up it looks like a Brandy pop up!

figure that one out!

I tried to go to the bank and it wont even try to connect. I have verizon dsl.
Never had any problems before. I think it is just an excuse unless someone out there knows something I do not.

OK, now I am really lost.
why dont all us crushers just bombard them with emails demanding an answer for our fellow crusher mmeverett. We need to stick together on this one! think I will go to their forum and demand a clear answer also. If they get enough responce, they are going to be forced into doing something. enough of this running around the bush crepe. It should be cut and dry. they do or dont. its simple......

Santa025....You are the BEST! Thanks for the support. I still have not heard anything from the manager. I went back to live support this morn. but Alex was on so I just disconnected (dont want to deal with him anymore!) I have the $5 charts vote bonus money in my USA account and all I really want to know is when they are going to have those games running for me to use it. What is the point of receiving the bonus if we cannot play it? The message I receive when loading the game is from BRANDY not the ISP. I emailed a screenprint of this to Vicky last night in support (she is awesome!). But I have not heard back yet. It seems Brandy is trying to use the ISP as an excuse instead of standing up to what they are doing.

Anyway Thanks Again for the support. truly appreciated!

Thanks!
I think I am gonna head over to their forum and have a bit of fun....
I have not voted but I think I will try to get into the software and see if I have the same problem as you, I will do a little vote to test it like that chart one. I wont waist my good votes on them unless they respond properly.......(wink)

Yes. Only do the charts it is a measly $5. I would definitely love to know if anyone else is having trouble logging into the games. Also take note if you cannot log into a game let me know if you think the popup looks Brandy or ISP. I definitely say Brandy!!!

can't wait to hear back from ya!

yeah support justhad attitiude with me to after i asked them for some help with understanding the vote bonus after yesterday they told me i was eligable to receive it and then today they told me i am -!expletive!- them and there atttudes, some support i wouldnt vote for them now they paid me 100!!!

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mmeverett, CALM DOWN WILL YOU....... ITS NOT BRANDY THAT HAVE REFUSED PLAYERS LIKE YOU FROM USA,IT IS YOUR GOVERMENT ISENT IT????

BRANDY IS NOW DOING THEIR BEST TO FIND A SOLUTION FOR YOU TO PLAY AS SOON AS POSSIBLE.

BRANDY CASINO IS NOT ROUGE. IF THEY WERE THEY HAD JUST KEPT YOUR MONEY AND NOT ANSWERED YOUR EMAILS.
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JUST TO BE CLEAR ----

THERE ARE ONLY SEVERAL STATES WHICH HAVE ENACTED THE ILLEGAL GAMBLING LAW ---

Illinois, Indiana, Louisiana, Michigan, Nevada, New Jersey, New York, Oregon, South Dakota, Washington and Wisconsin--- IT IS NOT AGAINST FEDERAL LAW ---

From what Brandy is telling me --- it is PLAYTECH that has made the decision to block all US IP addresses --- and it is those of us in the majority of the US which are being banned for no legitimate reason.