All Jackpots - 02 Nov 2008

Muna:
Hello and welcome to Jackpot Factory Live Chat. How can we be of service?

scarlett banks:
I deposited $60 on 10/27/2008 and send the bank statement to support. I have not been credited with my missing money yet and have not heard back from the finance department. When will I get credited with my $60?

Muna:
I will gladly help you with this. However first, for your security, I will need to confirm your account details. can I please have your telephone number, and full mailing address?

Muna:
Thank you for confirming your details. It is going to take a few moments while I check this for you.

scarlett banks:
ok

Muna:
It is going to take a few more moments. Do you mind continue holding?

scarlett banks:
no

Muna:
Thank you for holding.I am sorry for the delay.

Muna:
Please be informed that we do not have an update yet from our Financial Department.

scarlett banks:
I need some type of compensation for waiting this long. I deposit a lot of money every week at this casino. Support told me 24 hours and this has taken almost a week. I sm unhappy and will post this chat on my forum's website for 20,000 members not to play here.

scarlett banks:
This is ridiculous!

Muna:
I understand that it might be very frustrating. However, we have not received a response from our Financial Department yet.

scarlett banks:
My money is being held hostage

Muna:
We are doing our best to solve this problem as soon as possible.

scarlett banks:
Not really, a week is a long time to resolve this issue when I provided my credit card statememt

Muna:
We will contact you by email once we receive a response from our Financial Department.

Muna:
I understand.

Muna:
I am very sorry about that.

scarlett banks:
Muna: What are you going to do for me today to make me a happy customer?

scarlett banks:
Because I am not happy!

scarlett banks:
I feel ripped off!

scarlett banks:
What you going to do for me?

Muna:
One moment please

Muna:
One moment please.

Muna:
I am sorry again about the delay. however, we will contact you as soon as we receive a reply from our Financial Department.

scarlett banks:
You need to provide me with some type of compensation for holding my money hostage.

Muna:
I am sorry, we have checked this, however, we are unable to credit your casino account with a bonus at the moment.

Muna:
We trust that you will continue to enjoy your gaming experience with us.

scarlett banks:
What is wrong with you people? Why don't you take card of good paying customers?

Muna:
I can assure you that you are a very valued and loyal player to our casino.

scarlett banks:
I will not play here anymore. Close my account. You can have my $60 and I will never play here again and I am going to post this chat session on my forum website.

Muna:
and we are making our best in order to offer our players a great experience with us.

scarlett banks:
I want my account closed right now

scarlett banks:
You have not done poo.

scarlett banks:
CLOSE MY ACCOUNT

Muna:
One moment please.

scarlett banks:
You are full of poo!

Muna:
Thank you for holding. Please be informed that we have closed your casino account as per your request.

Visitor scarlett banks has ended the chat.

i had problems with them my self i quite plaing there some time ago .sorry to hear that you lost your cash without getting to play it good luck with the games where ever you go now and hopfully you make it up somewhere else

Thank you Slidster for the support.

I think we are in the wrong section for this, but I would like to say that this casino sucks! I deposited many $$$$$$ thousands there and now the last time I tried to login, my account was locked? I think I had almost enough points for loyalty bonus, hmmm? I will never deposit there again. Oh yeah, and when it was my birthday I asked for a b-day bonus and they acted like they don't do this, even though it does show that in their loyalty program. So I told them I was going to all the gambling forums and post what a bunch of BS this casino is, they apologized and gave me a $20 bonus, go figure. Johlee

Hi Starcaster, I really hope that you make somewhere good with the other sites. There is always some lesson to learn from each event.

I'm sorry you had problems there; I've always had good experiences with that group but it stinks when something like that happens. I hope you have better luck.

This is a great group of casinos and have always gave me the best service. sorry you had such a bad experience & good luck in the future.

So, Charlie Burton sent me an email with $100 bonus if I reopened my account. Turns out the turds were the little grunts and not the big man. Two thumbs up!

Sorry to hear you had a bad experience with one of the JPF casino's

(I used to consider one of the best online casino's) I really think the

problem is where you live, USA just my opinion, but we just

aren't treated like we used to, and i think it's going to get worse instead

of better!!! Maybe we (all USA) should send a message, stop

playing,

hopefully they will miss our $ and realize we need treated the same

way, we used to, with (respect and appreciation)

Starcaster,

this is a prime example of what happen's when you don't take the correct steps with any issue you may have with any casino. jackpot factory, is the best microgaming casino group on the net, and are very good to there depositing players.

why didn't you ask to speak to managment? the support staff on live chat don't have the authority to credit you with a bonus. if you would of sent a email to managment. I'm sure you would of saved face... I understand you being frustrated..I would be if I didn't get my credits in a timely manner.

just a suggestion.. next time you have an issue with any casino, before publicly bad mouthing them... you will contact managment. also I know Geno would of helped you get this straginted out for you if you contact him. I'm glad you got your $100 Bonus. Good Luck!

and next time please post this in the correct forum. (bantering and Bitching)

The prime example is I emailed support 10 times and asked to speak to management. They said management was not available. I also called several times without success. As Orange Crush knows, I do not post things like this unless warranted!

write to ECogra to investigate the problem

I suggest o reopen the acct first and ask support to forward your request to casino management first