400% Black Widow Casino Offer - New Players Buy $50 Get $250

PLEASE NOTE - THIS ISSUE WAS FULLY RESOLVED AND THE PLAYER GIVEN THE €200 BONUS WITHIN 24 HOURS - AFTER CC GOT IN TOUCH TO RAISE THE ISSUE

Dear site administrator, staff, and fellow members of this board,

This is a request for help and/or justice, not for myself, but made on behalf of my friend, who lives in Spain and whose English is rather rusty, and who asked me to post it here instead of him so his words don't get misunderstood. I know him for a really long time as a trustworthy person, and that's why I can personally vouch for his story (in addition to the screen shots he took, which I will also post here). In addition I've introduced my friend to casino-crush a few weeks ago, after I found it myself, and that's why I was personally involved in its latter part of the story trying to help him.

In short, we've all probably heard bad rumours about Black Widow Casino being rogue (that's why I've never personally played there). Now it seems those “rumours” XareX *MAY SEEM* completely true and Black Widow is indeed a rogue casino, currently in the business of attracting new players with a seemingly decent signup bonus, then giving them the finger. But before we say anything else and throw empty accusations around (didn't you just do that? lol), let's review their terms and conditions for this bonus, shall we?

*edits by crushadmin for fairness*

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And here are the saved conversation screens....

(these screenshots have now been removed - the basic thing was the customer support rep did not know about the 400% bonus offer). This mis-communication is now being resolved so all agents are aware of it. Of course - if anyone has any further difficulties claiming the bonus (which is in fact automatic after a 4 x play through of the deposit amount) - then please PM me (crushadmin) with your account id (only if you signed up via a CC banner of course - otherwise there's nothing we can do).

My friend and I will be reading this thread, if you'll have any questions (and if anyone from cc staff who can help needs his player id), and I'll keep it updated as to where the situation is heading, if there will be any changes, that is.

Dearest Mikhailka,

Thank you for your impartial concern raised here. Normally we don't allow posting of 'complaints' - but do have a more discreet complaints process so we can check all the facts before we expose any casino if we believe them to be guilty of foul-play.

Anyway, from looking at what you've posted, it would seem that your friend did not meet the following term in order to claim the bonus:-

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Dear admin,

Thanks for your quick reply. I've left an e-mail for my friend, so he should send me his player id when he wakes up, and I will forward it to you.


I just have one comment to make, in regards to --

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Dear Mikhailka, and friend,

Please note that having discussed this with our affiliate manager I'm pleased to inform you that the €200 euro bonus has now been applied to your friends' account at Black Widow Casino.

There were two reasons for the bonus not being credited in the first place:-

1) Your friend did not wager his deposit 4x before reaching a zero balance (in which case it would have been credited automatically)
2) The customer support agent he dealt with was unaware of this special promo which is only available to a select few affiliates. This however has been highlighted and they should all now be aware.

I understand that our manager is now watching all accounts to ensure that any due bonuses are credited quickly.

Of course if anyone gets any issues - please PM me - and I'm sure like this one - we will have it sorted asap

Best regards and Happy Gaming Always,

Geno/CC

Hello Everyone,

My name is Rick Parks and I am the affiliate manager for RichWebmaster affiliates and we are responsible for promoting Black Widow (as well as other casinos). I am sorry for not replying earlier.

CC told me there was a player who did not get the special bonus offer we had arranged with CC for this week. I am not sure what I can add to CC's last post, to be honest. He explained this rather well.

What happened was our Spanish friend did not wager the required 4 times his deposit to receive the 400% welcome bonus. When the deposit was lost the system went looking for a bonus that he had qualified for; the 100%/50 for 50 bonus. The system is good but it is very difficult to teach it any customer satisfaction skills .

The 400% bonus (see above) is a special one we had just set up qith CC and the customer service agent was not yet familiar with it. There are literally thousands of bonuses but usually only about 20 to keep track of at any given time. We have made doubly sure every agent is aware of this bonus now.

I apologise to Mikhailka and his freind for the delay in getting the 400% welcome bonus available only through the above link and for a limited time only (so get clicking and playing).

There are reasons for a wagering requirement for the deposit and for why we don't mention in the T&C's what happens when a player loses a deposit before getting a bonus but I have taken too much space here as it is but I will reply if someone is really interested.

I would like to thank everyone (specially CC) and I encourage everyone to click the Black Widow banner (above) and get playing. It is a great way to try out a new casino.

Cheers,

I signed up with BlackWidowCasino last month to take advantage of this offer as well. I played for a while and ended up winning several hundred dollars. On November 26th, after verifing with casino support that I had met all requirements and terms, I made a withdrawal request . I received a verification email that day and within a few days I also received a phone call from someone with the casino who assured me there was no problem with withdrawal and that they were just verifying my information.
Although the site specifies a delay of 7-10 business days for a withdrawal, after about 8 days I contacted customer support and was assured it would be processed by the tenth day. However after the 10th day had passed and I had not paid, I contacted customer support by phone again. They apologized and said that they were unable to contact the department that handled financial transactions at that time as that department was closed. They told me that if I called back during their business hours they could try to assist me further. They also told me that they would send an email to the department for me to regarding the withdrawal, and told me that someone would contact me by phone or email soon. I waited a few more days and had still not been paid or even contacted so I called again within the hours specified. However, this time I was told that due to the way their departments were set up, the ONLY way anyone including themselves could contact someone within the financial department was by email. I told them I had been told an email was sent several days earlier and that no one had responded. They apologized and said they would send another email for me. I also got the addresses they were sending emails to and wrote an email to them as well. At this point I had been waiting about 14 business days.
Several more days passed and Istill had not received any form of communication and I called again. I was told the same thing as the previous times and was told again that an email would be sent to the relevant departments for me. I was assured that if they sent an email immediately, which they said they would, I should receive a response within 2 hours. I also sent an email to the addresses specifed again, one of which was to the casino admin, the other to Central Deposit (the company that apprently handles the financial transactions for the casino). However, again I received no response from either email or from customer support.
At this point I have been waiting well over a month for this withdrawal to be processed and I have not received ANY communication from the casino or central deposit as to why there has been such a delay. I have contacted the support department atleast 8 times and sent atleast 2 more emails, the most recent being sent Wednesday of this week. I have become extremely concerned as to why I have not received atleast some sort of contact and I am also very worried as the withdrawal is so old that I will not be able to even check the status of the pending withdrawal within the casino after tomorrow. The most upsetting part of this is that since the site stated a 7-10 payment period, I had been counting on the extra money to buy some additional Christmas presents. That is obviously not a possibilty now, but I hope that since the previous person got help with their problem so quickly and support is unable to give any additionaly assistance, someone who can help me might see my post here and assist me too. I can provide my account number upon request if someone with the casino could contact me.
Thank You,
Matt B.

HI Matt, I've directed this to Gene for you and he will get on this the first business day into the new year as most offices will not be closed for New Years.

DrCrush

Matt, please PM (private message) me with your account id

Many thanks
Geno/CC

Thanks to the admins for responding so quickly. I want to to also note that I had chosen Neteller for the withdrawal type, so this is another reason I am concerned at how long it has taken. I have forwarded my id and hope things will be resolved soon.

Checking in again... I'm wondering if there is some news about this situation? I sent the account id to geno Saturday and it's Tuesday now. I still haven't received payment or any contact from the casino or the admins since the last post. Did you atleast get the account number I pm'd to you? Again I appreciate any help you can provide.

I would like to post that this issue has finally been resolved. I finally received contact from the company on the 3rd and was paid on Jan 6th. I would like to thank Geno and the other admins for anything they may have had to do with this.