Royal Joker - Birthday Free / Bonus Spins on the new Scrooge slot

Posted: Sat Jan 02, 2010 2:52 am royal joker Free / Bonus Spins

count me in

Posted: Sat Jan 02, 2010 3:17 am (No subject)

Dear all,

All accounts have now been sent for crediting (for those that followed the instructions completely).

This topic is now locked as no more can be accepted and I'll post again here when I received confirmation that the credits have been issued.

Good luck and Happy Gaming Always,
Geno/CC

Posted: Wed Jan 13, 2010 2:04 am (No subject)

Dear all,

I would appreciate your further patience whilst these Free / Bonus Spins are credited.

I am still catching up on emails and I noticed that I have a message from our contact saying this will be looked into early this week and I've sent another email today asking for confirmation of when this will be done.

Please do not PM or post further messages chasing these - they will get done as soon as they can be.

Best regards always,
Geno/CC

Posted: Sat Jan 16, 2010 10:24 am (No subject)

Dear Crushers,

I recently got an email from Royal Joker saying they're having technical issues adding Free / Bonus Spins for the Scrooge Slot so they are going to choose another instead.

Unfortunately, as it's now the weekend it may be Monday now before they get to completing this.

Thanks for your patience everyone - I'll update here once done wink

Happy Gaming and I wish you all a fantastic weekend Smile

Geno/CC

Posted: Tue Jan 19, 2010 5:52 am (No subject)

Dear Crushers,

I'm pleased to advise you that Royal Joker have instead credited all those that claimed in the correct way 15 (FIFTEEN) Free / Bonus Spins on the new Hell Boy slot.

To grab your Free / Bonus Spins, open the game and you should see a message regarding the Free / Bonus Spins. Then, just follow the instructions to play them.

Standard casino bonus terms apply to any winnings from the Free / Bonus Spins.

Royal Joker apologise for the delay in getting these Free / Bonus Spins credited.

I would like to thank Royal Joker on behalf of all Crushers for their generosity in giving so many players these Free / Bonus Spins on this great new game.

Good luck everyone and Happy Gaming Always,

Geno/CC

**Nickel Crusher** Joined: 13 Jul 2006 Posts: 16 2000 0 0

you really know how to brighten up these rainy days. Thanks for your dedication and love

Posted: Tue Jan 19, 2010 6:22 am (No subject)

I don't have hell boy available too me as I am in US so now what lol does anyone know

Posted: Tue Jan 19, 2010 7:17 am (No subject)

Does that mean that US players are not getting any Free / Bonus Spins? Sad

**Nickel Crusher** Joined: 13 Dec 2009 Posts: 29 2000 0 0

i cant find it either atleast scrooged u have in flash, im in usa too, but i signed up with royal joker a loooong time agao and im also a depositer, i have been lookin forwared to these spins for a month! awww help please!

Posted: Tue Jan 19, 2010 8:07 am (No subject)

Dear Crushers,

I've requested that any USA players are given Free / Bonus Spins on an older slot game (not sure which one it will be) but I'm not sure how long this may take as I think they may still be in a bit of a back-log from the xmas/new years vacation.

I will of course reply to this topic regarding the latest information I get from them.

Please do not send any PMs to staff about this - we are aware of the issue and have sent it off to Royal Joker awaiting a resolution.

PS. I have LOCKED this topic again for now so that people can see this latest message. Any non-USA players should please play the HellBoy Free / Bonus Spins that have already been credited.

Thanks
Geno/CC

Posted: Wed Feb 03, 2010 4:25 pm (No subject)

Dear Crushers,

Here's is the LATEST UPDATE on this issue.

I met with Royal Joker support whilst in London and we agreed that we are going to try the following:-

- The Free / Bonus Spins will be re-allocated (FOR USA PLAYERS ONLY) to another game BUT
- In order to make sure they will work OK, this is just being done for 3 players (which I will PM once I have received confirmation with details of which game etc).
- Once we have confirmed that these players are able to play their free games, they will be allocated to others also.

3 very regularly visiting members players have already been picked in the hope that we will be able to get this done ASAP. However this will at least be 24 hours from the time of this post.

PLEASE DO NOT PM ME ASKING TO BE ONE OF THOSE FOR THE TRIAL - I will just delete them. ALL eligible entrants will be credited once we've arranged a game that we know will work for USA players.

Thanks again for your patience everyone wink

Happy Gaming Always,

Geno/CC
PS. This topic remains locked for the time being until I have the next update wink

Posted: Thu Feb 11, 2010 2:03 am (No subject)

Dear Crushers,

I'm very sorry but the 3 (USA) members that we tried some Free / Bonus Spins could not see these either and so there is no point in Royal Joker giving these to everyone yet until they have resolved whatever the problem (technical I'm sure) is.

I've had a few PMs about this and I'm afraid I can't reply to each one personally (and have asked everyone to be patient and not PM me please) as I am keeping this topic as up-to-date as I can.

Please see things from the CC point of view, we are not the casino - Royal Joker was good enough to allow this (No Deposit) * bonus but are having technical issues with USA players and we are working with them as best we can - but due to the problems that we already have had this is going to be in 2 steps..

1. Finding a game that we can give Free / Bonus Spins to USA Players (and testing this with a few players first).

2. Once we have a positive response from the selected test members that the Free / Bonus Spins are visible, only then is it sensible to apply the same to others.

I do appreciate this has taken a long time and whilst some of the claims are from depositors - the offer is a 'no deposit bonus' with no deposit requirements and as such is 'free cash' and it does frustrate me when people get so cross with CC when there is a problem - that we can only do so much about.

Any others feeling the need to complain about this free cash offer (which I do appreciate is taking a long time to resolve for our USA players) I will just remove them from our claims list and they will not get anything.

I will ask again that people DO NOT SEND ME PMs about this - I will keep posting updates to this topic so you can read the latest here and I'm sure we will get *something* sorted for all of you (so long as I don't get a PM asking me when I've politely asked you not to - it fills up my inbox and other messages cannot get through which is wasteful when other members have a valid reason to message me).

Thanks,
Geno/CC

Posted: Thu Feb 11, 2010 4:09 am (No subject)

Dear all,

I have put together a new proposal (details of which will be given if it is something they can do), for the remaining players that did not yet receive their Free / Bonus Spins bonuses (USA players).

Please note it's going to be most likely at least another 24 hours before I can update again.

Thanks
Geno/CC

Posted: Sat Feb 13, 2010 2:37 am (No subject)

Dear Crushers,

Thankfully, Royal Joker have agreed to put the intended value of the Free / Bonus Spins ($5) worth of credit into each of the accounts that didn't were not able to play the Free / Bonus Spins.

You may have noticed the $5 free and already played it - it was done between 24 and 48 hours ago.

Anyone that has not received it, was for one of the reasons below:-
1. You entered invalid account info (only 1 of these).
2. If you were one of those that were rude or impatient with PMs about this problematic promotion (which we do all appreciate has taken a long time to get fixed).

Anyway, good luck everyone with your free credits and this topic will be closed after a few days (it is UNLOCKED again if you wish to post your thanks to Royal Joker for taking our final suggestion of giving credits rather than Free / Bonus Spins).

Good luck and Happy Gaming Always,
Geno/CC

Posted: Sat Feb 13, 2010 2:49 am (No subject)

I RECEIVED THE $5.00 AND HAD A BLAST PLAYING WITH IT TOO. THANK YOU BOTH ROYAL JOKER CASINO AND CASINO CRUSH FOR ALL THE HARD WORK YOU PUT INTO MAKING SURE US U.S. PLAYERS WERE TAKEN CARE OF!!!