anyone else have problems at stryyke transfering to casino?

i cant seem to transfer my credits into casino chips it just pops up some weird error message, is anyone else experiancing this? i tried to email support but sometimes that can take days....

Posted: Sat Jun 20, 2009 3:43 am (No subject)

Hi hun, its been a few days since I played at Strykke, I had no problems then. I have zero funds left in my account so I'm no help.

I'll send Geno and other players a pm and see if any of them can help.

Good Luck!!!

Oc wink

Posted: Sat Jun 20, 2009 4:31 am (No subject)

thanks, i havent had any problems untill about 3:30pm PST today after i made a withdrawal request, now all of a sudden when i try to transfer my credits to my casino account it says some garbldey gook about a "fatal error"????? i was hoping it would clear up in a few hours but now it has been like 6 hours and i realy want to play so i was just wondering if i was the only one with this problem.... Sad

Posted: Sat Jun 20, 2009 6:11 am (No subject)

i have never withdraw at stryyke but i thought someone said you cant reverse the withdrawal at stryyke can that be the prob?

Posted: Sat Jun 20, 2009 6:21 am (No subject)

no i am not trying to reverse my withdrawal, i had 30 credits left after i decided to withdraw, i decided at the last minute to leave mysrlf 30 euro to play with bvut when i went to transfer to my casino account i just get this error message, it has been over 6 hours and of course no reply to the email i sent them and i am not going to pay for another long distance out of country call (my boyfriend is probralt already going to kill me for the 3 international calls i already made, he said it was ok but we have no clue what they will cost)

Posted: Sat Jun 20, 2009 8:45 am (No subject)

I have had the same problem, but i just rang them up, my phone bill is going to be huge, thats the only way i manage to do it, sorry i cant help you more

Posted: Sat Jun 20, 2009 11:11 am (No subject)

Thank you so much Boris for your help!!!

I've sent Geno a pm also. He may be out of town for the weekend however.

Posted: Sat Jun 20, 2009 9:10 pm (No subject)

ok stryyke got back to me via email early this morning and this is what they had to say about it:
Regarding the casino: Due to a technical update of our site some casino
functions are not working proper at the moment, our technical devision is
aware of it and working hard to solve the problem. For now I transfered your
money manually to your casino account, please let us know if the error is
still existing the next time you want to transfer money

and a few times today i have contacted them via email to transfer funds, although (for them anyhow) the responses have been relativly quick (*under an hour each time) i think i will just wait for it to get fixed i asked to be contacted when it get fixed in my email to them

Posted: Sun Jun 21, 2009 5:06 am (No subject)

ok over a day since i first posted this and it STILL is not fixed, plus they have stopped even answering emails for credit transfers!!!! urgggg

Posted: Sun Jun 21, 2009 7:17 am (No subject)

Do they have a toll free phone number or live chat?

Posted: Sun Jun 21, 2009 8:03 am (No subject)

no they dont the only contact options are email or dialing their toll (your own expense) international long distance phone number. i just tryed again and their site still doesnt transfer credits right plus i still havent heard back to the last email i sent them over 6 hours ago requesting credits be transfered....

Posted: Sun Jun 21, 2009 10:55 am (No subject)

Try transferring 25 credits and see if that makes any difference.
I had the same issue cause I have once received a sportsbook bonus and that amount is sort of locked in my main account until I make the playthrough...I managed to transfer all credits minus the bonus amount to my casino account at the time.
Same thing happens with Unibet as well...and Bet24 for example.
That bonus amount is held and you can't transfer that part.

Posted: Tue Jun 23, 2009 12:25 am (No subject)

Hi there,

I'll send a link to this topic to our contact and see what he says wink

Thanks
Geno/CC

Posted: Tue Jun 23, 2009 4:21 am (No subject)

it is fixed now

Posted: Tue Jun 23, 2009 6:33 am (No subject)

lol explain..........i dont want this to happen to me was there a problem ? or were thet just ignoring you?