Grand Oline Casino....

Posted: Fri Aug 24, 2007 2:33 pm Grand Oline Casino....

Signed up for Grand Online Casino.There sit e promise 200% match up on your first deposit.I deposit $25,sent a email that i have deposit and claimed the 200% welcome bonus.Got a mail back that i was not qualifide for the bonus because i had an account in there sister casino Online Casino.I have read there site and i cant find anything about that they had a sister casino named Online Casino.
The mail igot:
Thank you for contacting customer care. Unfortunately, you already received a signup bonus on one of our sister casinos (account # OCRxxxxxxxx) which automatically disqualifies you from any other signup offer across our casino affiliation, as specified in our promotional disclaimer:

The sign-up bonus is intended for use on ONE casino only. It is not permitted to claim the sign-up bonus on more than one casino belonging to our family of casino sites.

I can understand this facts,but i cant understand why they dont tell about there sister casinos...

So if you gonna sign up there and think you gonna get a great bonus,check out so you dont have any accounts in there sister casino..

By the way....Thanks for a good site,it helps a lot in the jungle onf casinos...... Cool

Posted: Fri Aug 24, 2007 9:56 pm About the 200% welcome

Got a mail from Grand Online Casino A few Hours later,and i said:

Dear xxxxxx:

Thanks for your e-mail and interest in our online casino, We appreciate your message and sincerely hope that this response finds you well.

Regarding your inquiry your bonus request has been sent to the correct department, you should be able to see it credited in a few minutes into your account.

We honor the promotion, even though it is a mistake on the website.

We apologize the inconvenience and thank you for your understanding.

Any additional question please do not hesitate to contact our Customer Service Department. We are available 24 Hours a day, 7 days a week, at 00-800-0704-4507 in order
to assist you.

Have a great day.

Best Regards,

Heidy del Carmen
Customer Care

Grand Online Casino

So at last i got the bonus.....Thanks Grand Online Casino that you recognize your mistake and that I at last,after four mails to you got right and my bonus.... Shocked

Posted: Fri Aug 24, 2007 10:14 pm (No subject)

nice goin mobsterinc its not easy getting a casino to admit they have made a mistake are they a playtech ? anyway hope you win big.

Posted: Fri Aug 24, 2007 11:25 pm (No subject)

I had a similiar problem with one of there sister casinos ...I don't know which because they are Playtech and can no longer play with them...same thing..but I got it...very same thing... better luck than I had they changed me to Golden money and all right after....not big on their games..